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Part-time Weekend Customer Service Representative

Kelly Services O'Fallon Part-Time
$17,000.00 - $18,000.00 / year
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URL blocked - click to applyURL blocked - click to apply Kelly Services is currently recruiting for a part-time Customer Service Representative for our client, a leading insurance company, at their location in O’Fallon, MO Pay rate: $17-$18/hour     Schedule: Saturday and Sunday, an 8-hour shift between 10:30am and 7:00pm As a Customer Service Representative, you are accountable for:

  • Courteously and promptly answering all calls received in the Service Center from insurers, claimants, agents and any other parties. Gathering the necessary information in a timely manner needed for processing
  • Accurately entering the first notice of loss information, identifying those claims that require immediate adjuster or supervisor attention
  • Responding to status and inquiry calls from customers regarding policy and coverage information within authority - appropriately transferring calls to correct departments when needed
  • Performing data entry of faxes to include most lines of business and loss types
  • Actively reporting trends and/or service issues to the management team to ensure service levels to our customers and business partners are being met
  • Supporting an environment of continuous improvement by offering ideas and suggestions to improve the service level provided to our customers as well as helping to develop more efficient workflows
  • Flexibility with shift schedule and availability to work some Saturdays, holidays and overtime when needed
     

Knowledge, Skills and Abilities:

  • Ability to accept feedback in a positive manner and utilize feedback for personal development
  • Strong PC navigation skills, including knowledge of Windows operating environment and internet
  • Strong communication skills - ability to effectively interact with all levels of internal and external business partners
  • Excellent verbal and written communication skills
  • Strong customer service and telephone skills
  • Demonstrates ability to meet or exceed established ACD Performance Measure
  • Effectively work in a team environment

    Term of Assignment:
  • October 5th, 2019 through September 27th, 2020

Important information:  This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the opening, you may contact the recruiter for this position at Email blocked - click to apply



Why Kelly®?


As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.



About Kelly®


At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. URL blocked - click to apply

 

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Scheduling
Telephone Skills
Data Entry
Navigation
Customer Service
Communication

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$18K
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Part-time Weekend Customer Service Representative
$17,000.00 - $18,000.00 / year
Estimated Salary: $69K
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Job ID: US41L3KR_BH1620936

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