CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.

Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations. 

Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.

This position will be responsible to:

• Answering ANL Oceania Customer Service phone lines within the allotted KPI to secure bookings and consult customers on intricate export issues. Cultivate a strong rapport with the ANL Oceania customer base by personalizing each call or email to promote a Tier 1 level of customer service
• Manage all aspects of the ANL Oceania Desk Email Boxes including, email and EBusiness bookings, CODs, tracking & tracing, documentation and provide white glove service to the ANL Oceania accounts ensure that our customers receive the highest level of service.
• Work with VIP accounts to ensure personalized services are rendered.
• Expedite all customer issues with high sense of urgency and reduce service failures. Ensure communication is clear and detailed to limit delays or misunderstanding amongst parties.
• Timely obtain Shipping Instructions and all necessary documentation for production of bills of lading including chasing of Docs (NDNL) and Rates Support as well as confirmation of weekly lifts from the ANL Oceania customer base.
• Liaison with ANL Oceania agencies including Shared Service Center “SSC”, as well as internal departments, to proactively ensure smooth transport of goods to final destination in a cost effective and timely manner. Maintain close communication with Operations, Cargo Readiness and Trade to properly identify connection delays affecting ETA for Oceania services
• Coordinate with peers and management to support ongoing issues and assistant in functions as needed. Knowledge and process improvement collaboration

• Miscellaneous related duties or projects as assigned.

Skill Sets / Education & Experience Requirements:

• High School Diploma or GED required.
• Exceptional customer service skills
• Excellent presentation, written communication, and interpersonal skills
• Ability to multitask and handle a fast paced working environment.
• Strong organization & time management abilities
• High level of analytical and problem solving abilities
• Must be proficient in Microsoft Office applications (Excel, Outlook, Word, etc).
• Demonstrates a mindset that clearly recognizes, specifically in tone and approach, the importance and sensitivity of our customers
• Ability to work staggered hours as needed for departmental coverage
• Demonstrates ability to drive change by leveraging technology
• Must be available to work 11am-8pm, Monday thru Friday.
   
  Skill Sets / Education & Experience Preferred:
• Previous Customer Service experience preferred.
• Internal candidates are preferred to have a working knowledge with LARA, & Service Contracts

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Come along on CMA CGM’s adventure

CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons  without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.

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