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Customer Service Representative

Aerotek • Cheektowaga, NY

Posted 1 month ago

Job Snapshot

Full-Time
$15,000 - $17,000/Year
Energy - Utilities - Gas - Electric, Other Great Industries
Customer Service, Sales

Job Description

The Customer Care Representative will maintain client retention on accounts across North America (PJM, CA, NY, Ontario, New England and TX). The ideal candidate will possess a combination of account management and analytic skills. The Customer Care Representative reports directly to the Manager of Customer Care.

Essential Duties/Responsibilities:

  • Establish relationships with customer base both existing and new customers
  • Review and update account information as needed for all customers: verifying contact information, addresses, documentation required for participation, etc.
  • Regular contact with customers to understand their business hours, shifts, any changes in machinery or processes
  • Maintain a proactive approach to daily calls and questions: address performance and/or payment questions; address any disputes; contact information changes; documentation requests, etc.
  • Review with customers performance and payment results
  • Seasonally review with all customers on their participation and prepare them for the registration process.
  • Assist in renewing the customer when their contract expires
  • Ability to understand and verbally discuss program related information with customers
  • Assist in renewing the customer when their contract expires
  • Understand customer needs and expectations
  • Effective customer service skills
  • Ability to be a self-starter with minimal supervision

Must Haves:

  • Account management/client service customer service experience
  • Computer proficiency - Microsoft, including Excel, and CRM or ERP
  • Comfortable making outbound calls

Shift:

  • 8:30am-5:00pm Monday - Friday




About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Job ID: 6775249
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