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UX Researcher | Remote at ICF

UX Researcher | Remote

ICF Little Rock, AR (Remote) Full-Time

@ ICF Next Government, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo.

We’re currently hiring for a User Researcher.

The Work

When you join ICF’s Experience Practice you will work on projects that matter to our country’s health, environment and technological advancements. In your role as User Researcher, you will conduct formative and exploratory research. Your findings and recommendations will be used to inform project decisions related to product, design, and content. The work of our User Researchers helps both project teams and clients better understand their primary audiences and improve their digital products.

The Role

The User Researcher must have strong client relationship management and project coordination skills. The successful candidate must be comfortable interfacing with clients and proactively speaking up to drive projects forward in a way that is tactful, thoughtful, and collaborative. This role requires effective communication abilities, both oral and written.

The User Researcher must have strong user experience research skills to help lead and conduct user research projects including usability studies, user interviews, heuristic evaluations, card sorting, tree testing, etc. The successful candidate will work with clients and team members to discover and understand business requirements and develop and carry out user research activities. The successful candidate will analyze and synthesize feedback from internal stakeholders and internal and external users and present findings and recommendations to project teams and clients.

Job Location(s): This is a remote position (work times will primarily need to align with Eastern time zone due to client requirements)

Key Responsibilities:

  • Work collaboratively with the project team to understand user experience goals and gaps

  • Identify target audiences; create personas

  • Conduct heuristic evaluations and competitive analyses

  • Develop usability test plans and conduct user research activities, especially interviews

  • Interview stakeholders and users to inform journey maps, user flows, research plans, and prototype designs

  • Proactively communicate to manage client expectations, project plans and timelines

  • Participate in collaborative user-centered design initiatives across the company

Required Qualifications:

  • Bachelor’s degree in journalism, communications, human-computer interaction, computer science, library science, or a related field OR 6 years of experience or an Associate’s degree plus 4 years of experience may replace the Bachelor’s degree requirement

  • 2 + years of experience in UX, CX, digital strategy, journalism, or a similar role

  • 1-2 years using moderated testing tool like UserZoom

  • 1-2 years of proven work experience synthesizing qualitative and quantitative data

  • 1-2 years of experience creating research plans, and writing tasks, and scenarios for moderated and unmoderated testing

  • 1-2 years of experience recruiting and managing participants for multiple research activities

  • Ability to obtain and maintain a government security clearance

Professional Skills:

  • Ability to collaborate with teams in an agile setting and work across many workstreams

  • Excellent written and oral communication skills with a focus on attention to detail to produce client-ready reports and presentations

  • Demonstrated experience working independently to achieve goals and experience proactively seeking support from others when questions arise

  • Ability to plan ahead and anticipate obstacles and risk in projects and proactively seeking solutions to mitigate them

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ([ Link removed ] - Click here to apply to UX Researcher | Remote .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [ Email address blocked ] - Click here to apply to UX Researcher | Remote and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights ([ Link removed ] - Click here to apply to UX Researcher | Remote and Pay Transparency Statement ( .

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is :

$75,157.00 - $127,767.00

COVID-19 Policy: The position you are applying to requires the selected employee(s) to provide proof of their full vaccination status which is defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for use by the FDA.

Nationwide Remote Office (US99)

Need help? We're here:[ Email address blocked ] - Click here to apply to UX Researcher | Remote

About ICF

ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at ([ Link removed ] - Click here to apply to UX Researcher | Remote .

Recommended Skills

  • Agile Methodology
  • Attention To Detail
  • Business Requirements
  • Communication
  • Courtesy
  • Customer Relationship Management
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