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E1038b653f2662650ec06b4b48e5d0c1

Customer Service Representative - $16-18/hour

Beacon Hill Staffing Group, LLC Charlotte, NC Full-Time
$16.00 - $18.00 / hour
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Customer Service Representative

Our client is looking for a reliable Customer Service Representative with good phone etiquette. Pay is $16-$18/hour. M-F 8-5 and Saturdays 8-1 (it is a rotating Saturday schedule). Temp to perm.

Responsibilities

  • Answering and responding to incoming calls, for scheduling inspections and service, and for performing a variety of administrative tasks.
  • As the first person a customer may come in contact with, the CSR has the responsibility of promoting the highest level of friendliness, helpfulness, professionalism, and efficiency.
  • Answer incoming calls.
  • Call accounts and send letters to customers with past due balances and handle other Collections issues.
  • Develop and maintain good rapport with customers.
  • Answer billing questions.
  • Explain services available.
  • Solve/identify miscellaneous customer concerns.
  • Process payments.
  • Set up new accounts.
  • Process cancellations.
  • Confirm and set all appointments for assigned technicians.

Requirements

  • 2 years of Customer Service experience in a home services industry (example: pest control, HVAC, plumbing, utilities, etc.)
  • High School Diploma
  • Need someone intelligent and who speaks clearly
  • Excellent customer service and problem-solving skills
  • Proficient in Microsoft Office Suite

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

[ Link removed ] - Click here to apply to Customer Service Representative - $16-18/hour
[ Link removed ] - Click here to apply to Customer Service Representative - $16-18/hour
Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands provide direct hire, executive search, temporary staffing, contract consulting and temp/contract-to-hire solutions to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Pharma and Beacon Hill Technologies by visiting [ Link removed ] - Click here to apply to Customer Service Representative - $16-18/hour.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

Requirements •2 years of Customer Service experience in a home services industry (example: pest control, HVAC, plumbing, utilities, etc.) •High School Diploma •Need someone intelligent and who speaks clearly •Excellent customer service and problem-solving skills •Proficient in Microsoft Office Suite

Recommended skills

Client Rapport
Hvac
Friendliness
Scheduling
Plumbing
Administration
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Job ID: A1182039CLT

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