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Bilingual (English / Spanish) Senior Customer Service Representative - Work From Home job in Atlanta at UnitedHealth Group

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Bilingual (English / Spanish) Senior Customer Service Representative - Work From Home at UnitedHealth Group

Bilingual (English / Spanish) Senior Customer Service Representative - Work From Home

UnitedHealth Group Work From Home, GA Full Time

If you are located in the Reno, NV area, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment. 

Challenge can often be it's own reward. But why settle for just being challenged when you can also be nurtured, mentored and supported as you make an impact in a fast paced career? At UnitedHealth Care, part of the UnitedHealth Group family of businesses, you can have all of the above, everyday. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. As a Senior Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 30 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.

As a Senior Customer Service Representative, you will provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.

We offer 4 to 8 weeks of paid training. The hours during training will be 8:00am to 5:00pm, Monday - Friday.  Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Serve as a resource or Subject Matter Expert for team members or internal customers
  • Handle escalated calls, resolve complex customer issues
  • Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner
  • Assist customers in navigating healthplanofnevada.com and other UnitedHealth Group websites while encouraging and reassuring them to becoming self-sufficient with our tools

This role is equally challenging and rewarding. You will be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You will deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma / GED (or higher)
  • Bilingual fluency in English and Spanish
  • 1+ years of experience in a medical office, health care, call-center or office setting analyzing and solving customer problems
  • Familiarity with Microsoft Office Suite; Outlook, Word and Excel (ability to create, modify and send documents, spreadsheets, correspondence)
  • Ability to attend community healthcare events on chosen Saturdays throughout the year

Preferred Qualifications:

  • Prior health care experience
  • Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon

Telecommuting Requirements:

  • Reside within commutable distance of Reno, NV
  • Required to have a dedicated work area established that is separated from other living areas that provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

  • Proficient conflict management skills including the ability to resolve stressful situations
  • Knowledge of providing quality customer service
  • Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at [ Link removed ] - Click here to apply to Bilingual (English / Spanish) Senior Customer Service Representative - Work From Home

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. [ Link removed ] - Click here to apply to Bilingual (English / Spanish) Senior Customer Service Representative - Work From Home

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: customer service representative, community health, bilingual, customer service, CSR, UnitedHealth Group, UnitedHealthcare, health care, healthcare, office, phone support, training class, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO

 

Recommended Skills

  • Client Rapport
  • Spanish Language
  • Microsoft Access
  • Multilingualism
  • Microsoft Office
  • Microsoft Excel
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