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  • Merrifield, VA 22119

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Manager, Fraud Analytics & Countermeasures

Navy Federal Credit Union • Merrifield, VA

Posted 7 days ago

Job Snapshot

Other Great Industries

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine IND123
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To plan, manage and direct the functions of the Fraud Analytics and Countermeasures team. Oversee the identification, analysis and development of predictive modeling/rules and metrics to prevent/reduce fraud risk. Serve as subject matter expert regarding team functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans.


•    Advise and make recommendations to AVP, SOC to create/improve fraud policies, detection systems and strategic controls
•    Analyze effectiveness of fraud metrics and modeling against financial summaries to determine if change in data aggregation/mitigation systems is warranted
•    Facilitate review of portfolio losses and lead analysis efforts to identify opportunities and create effective countermeasures
•    Stay abreast of current industry best practices and trends related to fraud prevention processes and leverage to improve current countermeasures
•    Collaborate with ISD to integrate, develop and maintain department automated systems to ensure systems run smoothly and avoid conflicts/errors
•    Collaborate with other business units to analyze and enhance processing procedures and resolve problems
•    Create projects and assign responsibilities/tasks based on priority, staff availability, and resources
•    Develop tactical plans, metrics and key performance indicators from analytical results to identify risk and mitigate financial loss from fraud activities
•    Facilitate and support the development of fraud prevention processes across the organization (e.g., changes to risk criteria, executive briefings, and remedial actions)
•    Manage and direct operations to ensure targets, service level agreements and corporate objectives are met
•    Oversee benchmarking and trend analysis to increase member service quality, reduce fraud losses, minimize fraud risk and maintain high operational efficiency
•    Develop, recommend, and implement new/updated policies, procedures, goals and priorities as necessitated by demands, changing conditions, or management request
•    Oversee testing and implementation of fraud monitoring tools, models and rules to filter targeted financial information for fraudulent transactions and trends
•    Oversee monitoring of real-time fraud warning queues, authorization systems, and applications to control, detect, and monitor current and/or potential fraud threats
•    Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
•    Research, gather and synthesize data; present conclusions and recommendations to management
•    Manage the collection, correlation, analysis, and reporting of data and studies of organizational information to drive operations, business decisions, and mitigate risk/loss
•    Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules and regulations, and NFCU policies and procedures
•    Analyze fraud intelligence, data resources, work quality, user interfaces, and code/rules to identify predictive and/or active fraud risk impacts 
•    Serve as strategic advisor to senior management
•    Perform supervisory/managerial responsibilities
o    Ensure adequate/skilled staffing; select employees
o    Establish performance goals and priorities
o    Prepare, conduct and review performance appraisals
o    Develop, mentor and counsel staff
o    Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
o    Ensure section/branch goals and objectives align with division/department strategy
o    Ensure efficiency of operations
o    Leadership Level – Supervise daily activities 
•    Perform other duties as assigned


•    Master’s degree in Business Administration, Finance, or related field, or the equivalent combination of training, education, and experience
•    Expert knowledge of applicable federal and state laws, rules and regulations
•    Advanced knowledge of banking/financial industry trends, products and services
•    Expert knowledge of fraud issues, patterns and processes
•    Extensive progressively responsible experience leading and managing a fraud analytics operation, preferably in a large financial institution 
•    Extensive experience demonstrating thought-leadership, initiative-taking, decision making and creativity solving business problems
•    Significant experience managing multiple priorities independently and/or in a team environment to achieve goals
•    Advanced knowledge of regulatory and industry standards impacting financial products including fraud detection, analytics, trends, and programs 
•    Extensive experience in the use of statistical modeling software (e.g., SAS or SPSS)
•    Extensive experience supervising and leading employees
•    Extensive experience working with all levels of staff, management, stakeholders, vendors
•    Expert research, data mining/querying, analysis, and reporting skills, including proficiency in sophisticated statistical methods and modeling, forecasting, and risk analysis
•    Expert skill in results-oriented leadership in a challenging environment
•    Expert organizational, planning and time management skills
•    Expert skill interpreting and applying oral and written instructions
•    Expert analytical/quantitative, reconciliation and deductive reasoning skills
•    Expert skill communicating complex technical concepts to non-technical audiences
•    Expert skill presenting findings, conclusions, alternatives and information clearly and concisely
•    Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
•    Expert verbal and written communication skills
•    Expert database, word processing, spreadsheet, and presentation software skills
•    Desired – Advanced knowledge of NFCU policies, procedures, products, services, and organization  

Monday-Friday, 8:00AM-5:00PM

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability

Job ID: 37979-1A
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