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Company Contact Info

  • Jacksonville, FL 32225
  • Nicole Alce
  • Phone: 9046455153
  • Phone:: (904) 645-9258

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Operations Manager

AppleOne • Jacksonville, FL

Posted 29 days ago

Job Snapshot

Degree - None
$31.25 /Hour
Other Great Industries

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Job Description

Our Operations Manager will be primarily responsible for managing the Claims unit. They will monitor, advise, control and coordinate associates and workflow within the assigned unit to meet goals and standards. Responsibilities include:
"Coach and develop associates to meet and/or exceed performance goals.
"Evaluate associates and complete performance evaluations with recommendations for salary adjustments, and/or disciplinary action.
"Review all claims reports for accuracy and report to Director any significant changes in claims payment, claim types, etc.
"Leads all Claims Examiners - making sure they are completing tasks, answering the phone correctly and underwriting the claims correctly.
"Assist Business Partners (TPA's) with high dollar claims and importing business files monthly.
"Have weekly meetings with the Claims examiners to go over new products or problem cases and other training.

"Proven track record of leading a team to improved performance
"Significant exposure to client services from an operational and leadership perspective
"Ability to solve complex business problems via initiative and teamwork
"Self-Starter with a positive attitude and the ability to handle multiple tasks and priorities
"Excellent problem-solving, communications, and Excel skills
"Ability to develop and motivate staff
"Great confidence and an excellent business sense

"5 or more years' experience in the automotive or service contract industry as a Manager or Director, which includes exposure to relevant commercial, administrative or industry work environment.
"Experience managing staff in a professional environment required
We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age (40 and over), gender identity, national origin, protected veteran status, disability or any other protected classification under federal and state law.

Job Requirements

"Bachelor's Degree or equivalent work experience preferred
Job ID: Op Mgr-NA.132823
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