Spa & Recreation Manager

Company Description

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion.

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

Job Description

Responsibilities: The Spa and Recreation Manager acts as a coach and works with the massage therapists, estheticians, spa concierge, spa reception, and recreation colleagues. The Manager works in a team manner with other leads, and Spa Management to ensure that the highest levels of services are performed in conjunction with a smooth spa and recreation operation. He or she must be highly knowledgeable about the local area and spa/well industry.

• Assist the Director of Spa and Recreation with the supervision, management and growth of the staff.
• Fiscally manage a Spa and Recreation facility with proven skills in Budgeting, Forecasting, Yield Management, Utilization, Menu Management, and Retail Management.
• Set both short term and long term goals.
• Conduct performance reviews, supervising and disciplining staff as necessary.
• Maintain and communicate a strong guest service philosophy.
• Reinforce quality standards through standard testing, daily feedback and any other necessary means.
• Evaluate the appearance of the Spa/Recreation facilities and staff and facilitate action plans when necessary.
• Schedule a large staff and complete payroll records in accordance with budgeted guidelines.
• Participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.
• Effectively work with other departments within the hotel.
• Utilize all computer systems relevant to the department.
• Effectively integrate the Spa and Recreation with the Hotel operations whenever possible and in accordance to the direction of Spa or Recreation trends.
• Market our Spa and Recreation facilities as world-renowned, generating positive P.R. and awards in publications.
• Conduct interviews with news and magazine media as well as appearing and speaking in television interviews.
• Utilize a high degree of Spa product knowledge to develop indigenous and specialized treatments and wellness programming that will distinguish our Spa from the competition.
• Order and maintain inventories for all operational and retail supplies.
• Train staff in effective Sales techniques to build treatment and retail revenues.
• Maintain compliance in all Health Code and Licensing requirements of the State of California and the City of San Diego, California.
• Resolve all serious guest interactions in a professional and capable manner.
• Be cross trained in all functions of the Spa where appropriate.
• Perform other tasks or projects as assigned by Resort Management and staff.
• Oversee our retail program and recommend additional products based on Spa trends.
• Assist the Spa and Recreation Director in the development of all technical fitness, health education and children programs.
• Assist the Spa and Recreation Director in giving guidelines, direction and monitoring for the development and effectiveness of the exercise classes and spa programming.
• Oversee fitness equipment maintenance.
• Monitor the quality and timeliness of all communication generated by the Recreation/Fitness Department, including in-house collateral, promotions, mailings and bulletin boards.
• Monitor operating supply funds for the Recreation/Fitness Department and generate necessary purchase requisitions.
• Monitor the housekeeping standards and mechanical effectiveness of all facilities, report deficiencies as they occur and follow-up.
• Establish treatment protocols for cutting edge spa treatments and massage therapies, conducting professional training and compliance in 5-star standards.
• Be certified in CPR (Cardio Pulmonary Resuscitation).
• Serve in the role of Spa and Recreation Director when necessary to ensure adequate manager coverage.
• Ensure compliance of licensed Therapist with Spa Procedure Manual.
• Develop Spa's Marketing Strategy and ensure a consistent image is being portrayed.
• Be proactive in developing publicity opportunities and effectively dealing with media.
• Maintain and update all necessary internal and external signage.
• Create ongoing in-house promotions and activities to stimulate sales, staff and customers.
• Guide business decisions by staying on top of Spa industry trends.
• Maintain a strong menu of services with both exceptional artistic and aesthetic value.
• Ensure the Spa is always staged for maximum buyer impact.
• Develop a Recruitment Kit for effective recruiting, screening, interviewing and hiring.
• Develop Value Packed Proposals and maintain internal staff retention programs.
• Implement ongoing skills training to ensure service standards are being upheld.
• Develop and monitor Job Descriptions and Staff Goals Planning.
• Create and maintain Staff Contracts, ensuring accuracy and compliance.
• Perform Staff Evaluation Reports with proposed action plans.
• Effectively administer and monitor Staff Scheduling procedures.
• Demonstrate an exceptional level of professionalism for the staff to emulate.
• Create a motivating environment of sincerity, warmth and fun for colleagues and guests.
• Implement Negative Staff Behavior and Dismissal guidelines with follow-through.

Qualifications

Qualifications:

• Training and credentials to include degree or appropriate equivalent in one of the following areas of study – Hotel/Hospitality Management, Spa management, or Exercise Physiology.
• 3-5 years Spa Management experience.
• Reading, writing and oral proficiency in the English language.
• Great guest service skills.
• High school graduate minimum and prefer college graduate.
• Willing to learn specific services offered at the Spa, when training is provided by the Spa.
• Ability to teach specific services offered at the Spa and a variety of techniques.
• Personable and interested in health and wellness field.
• Good communication skills (both written and verbal) with guests and staff. Ensure that the guests feel comfortable during treatment.
• High energy, passion and drive.
• Aggressive, outgoing and self-motivating individual with a pleasant personality.
• Solid understanding of communication channels used on both the trade and consumer sides.
• Strong verbal and written communication skills with excellent attention to detail.
• Ability to write professional proposals and customer correspondence.
• Ability to deal well with stress and difficult situations where desired results and outcomes must be achieved.
• Ability to make decisions in a quick and competent manner.
• Strong computer skills and knowledge of MS Office Suite Programs, SpaSoft knowledge preferred.
• Responsible for taking independent action, developing strategies, and making quick decisions in a proactive and competent manner. Decisions may often be guided by broad objectives and goals.
• Broad understanding of the hotel function and Sales function, as well as other hotel developments.
• Strong management, organizational and presentation skills required.

Additional Information

Salary Range: $70,096 - $80,000 USD Gross Annually

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS