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  • Minnetonka, MN

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Product Manager / Associate Director, Constituent Experience – Minnetonka, MN or US Telecommute

UnitedHealth Group • Minnetonka, MN

Posted 9 days ago

Job Snapshot

Healthcare - Health Services
General Business, Health Care


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Job Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.

The Product Manager will be a key leader in the establishment of a UnitedHealthcare center of excellence focused on the application of machine learning and artificial intelligence to streamline and improve stakeholder interaction with UHC.  This new role will drive the practical application of artificial intelligence, enabling our member and provider service teams across lines of business.

The ideal candidate is a highly motivated, creative, and versatile individual with experience designing, developing, and delivering a range of products and services, including direct to consumer approaches both within and outside of traditional healthcare models.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Accountable for strategy and execution of the Virtual Assistant roadmap

  • Oversee the program project portfolio comprised of initiatives and projects – directing IT and Business resources on efforts and initiatives

  • Obtain capital funding for projects through matrixed environment

  • Prepare business cases and cost-benefit analysis (CBA) documents

  • Write business vision documents (BVD)

  • Analyze and define strategy to recommend to business stakeholders

  • Document processes and practices and analyze them

  • Issue identification and resolution

Required Qualifications:

  • Bachelor’s degree

  • 4+ years of experience as a Program Manager; that includes creating and delivering presentations

  • 2+ years of experience with management or leadership

  • 2+ years of experience with service channels; including Call, Web, Email, Social Media

  • Knowledge of the SDLC (including RSA and Agile)

  • Intermediate or higher level of proficiency with Word, Excel and PowerPoint 

Preferred Qualifications:
  • Knowledge of UHC’s lines of business (E&I, M&R, C&S, M&V)

  • Experience functioning in a matrix/shared services organization

  • Ability to influence with and without direct authority

  • Excellent communication, time/project management, problem solving, organizational, and analytical skills

  • Skilled at problem solving, follow-through and resolution

At UnitedHealthcare, we're addressing the social drivers of health ? and helping to change the broader circumstances of members' lives ? providing greater stability, access, and wellbeing that can allow members to rise out of poverty. What's more important than that? So join us and lead initiatives to influence state or national policy and do your life's best work.SM

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Product Manager, Associate Director, Artificial Intelligence, BVD, CBA, Agile, Minnetonka, MN, Telecommute

Job ID: 2551_765692
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