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Case Manager job in Fairfax at Ameriprise Financial, Inc.

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Case Manager at Ameriprise Financial, Inc.

Case Manager

Ameriprise Financial, Inc. Fairfax, VA Full-Time
Step into an instrumental role as a Case Manager with FPP Wealth Advisors, a Private Wealth Financial Advisory practice with Ameriprise Financial. This company is built on strong values and principles and strives to uphold the highest levels of integrity, honesty, caring, and thoughtfulness while delivering excellent advice to clients.

The Case Manager will primarily assist advisors prepare for and conduct client meetings and follow up with clients after the meeting. This role provides client relationship support through managing, gathering and analyzing client data in preparation for client meetings, as well as attending meetings, taking notes, and performing follow up functions after the meeting. The Case Manager will also work with clients to resolve issues, and other practice management tasks as needed.

This position will consistently follow high standards of business and professional ethics, and legal and regulatory requirements, when dealing with others and/or performing work activities.

Responsibilities

Responsibilities and time allocation may change over time to meet the needs of the practice and can include other duties as assigned by the advisor or firm.

Position Functions:
  • Provide an exemplary level of client service Coordinate financial planning data gathering process
  • Prepare client agendas and forms in alignment with practice preferences for all client meetings
  • Review and update client information as needed
  • Responsible for completing insurance proposals and re-projections
  • Owner of meeting follow up process and business processing action items
  • Oversee future assets and business opportunities
  • Owner of required minimum distributions process
  • Responsible for follow-up with home office on business related matters
  • Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts and financial planning data
  • Responsible for documenting client contact/calls
  • Maintain client contact during the financial planning process
  • Manage and resolve client service matters
  • Conduct trades and transaction requests as directed by financial advisor
  • Attend and participate in client meetings
  • Maintain files and records in accordance with the records retention policy
  • Client contact for marketing if applicable

Key Traits of a Successful Case Manager
  • Direct attention to detail and organization
  • Experience in providing top-of-the-line client service in financial services industry
  • Effective communication with clients and other advisors/staff
  • Strong and efficient time management
  • High level of interpersonal skills
  • Polite and clear phone and e-mail communication
  • Able to adhere to rules and regulations as stated and required by advisor and Ameriprise
  • Ability to support and provide guidance for compliance
  • Positive attitude and sincere willingness to constantly learn and grow


Required Qualifications

  • College degree or higher
  • Already have or be able to study for and pass exams for federal and state licenses and registrations for securities, including:
  • Series 7, Series 66, and State life, accident and health insurance licenses


About Our Company

At Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Recommended Skills

  • Agenda Development
  • Attention To Detail
  • Courtesy
  • Customer Service
  • Finance
  • Financial Planning
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