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  • Charlotte, NC

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ServiceNow Solutions Architect

Deloitte • Charlotte, NC

Posted 6 days ago

Job Snapshot

Full-Time
Degree - 4 Year Degree
Other Great Industries
Design
0

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Job Description

Deloitte is one of the leading professional services organizations in the United States specializing in audit, tax, consulting, and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world's most well-known and respected companies, including more than 75 percent of the Fortune 100.
 
At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you'll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and get the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize everything from your career path to your educational opportunities to your benefits. And our culture of innovation means your ideas on how to improve our business and your clients' will be heard.
 
Visit www.deloitte.com/us/careers to learn more about our culture, benefits, and opportunities.
 
Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.
 
ServiceNow Solutions Architect
 
Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte’s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.
 
Work you’ll do
 
We are looking for a candidate with a strong foundation in ServiceNow and ITSM (IT Service Management) to work with technical professions and process owners to scope, develop and socialize strategic ServiceNow based solutions for high profile enterprise problem sets across the globe.
 
Responsibilities
 
The Solutions Architect is responsible for working within the Global Service Management COE Architecture Team. This role will work with ITSM Process Architect, PPM Process Architect, IT Architect, Business Analysts, IT support teams and other technical teams to make sure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner. The candidate should have deep knowledge of ServiceNow technologies. The Architect will have a very hands-on role. 
 
This Architect should understand technical and functional design requirements for ServiceNow. Providing high-level design and technical solutions for ServiceNow implementation is necessary. The ideal candidate must prioritize multiple tasks effectively and deliver technical design documents. This role requires the ability to contribute appropriately to conversations and promote active listening with team member. Understanding the workflow engines is necessary. Architect must design and architect ServiceNow CMDB, discovery jobs, and automation workflows using ServiceNow Orchestrator.
  • Define technical solutions aligned with our client’s business problems at an architectural and design level of detail
  • Communicate complex technical solutions to clients
  • Communicates technical problems and solutions to both technical and non-technical audiences
  • Assist the Practice Managers in region with scoping complex service engagements typically involving Orchestration, Discovery or Platform plays
  • Build POV (Proof Of Value) solutions in demo instances for proposed solutions in context of a services engagement sale
  • Will work with existing clients on developing technical solutions that may be delivered by ServiceNow Professional Services
  • Will work with Pre-Sales Solution Consultants/Architects on new business to understand and provide continuity for POV work into ServiceNow Professional Services
  • Maintain expert knowledge of the ServiceNow platform
  • Maintain current knowledge via internal webinars, case study, training, Wiki and all other resources available
  • Perform research into technology partner or other vendor solutions in context of client requirements for integration
  • Follows up on outstanding development needs and provides timely status reports to the project manager
The team
Information Technology Services (ITS) helps power Deloitte’s success. ITS is the engine that drives Deloitte, which serves many of the world’s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
 
The ~2,200 professionals in ITS deliver services including:
  • Security, risk & compliance
  • Technology support
  • Infrastructure
  • Applications
  • Relationship management
  • Strategy
  • Deployment
  • PMO
  • Financials
  • Communications
Technology & Infrastructure
The Technology and Infrastructure Organization works together to transform how ITS deploys technologies and services that meet the dynamic needs of Deloitte professionals and help increase their productivity.
 
Service lines:
  • Unified Communications
  • Infrastructure Operations
  • Office of Technology and Infrastructure
  • Service Management
  • Solutions Delivery
  • Technology Support Services
  • Visual Technology and Solutions
  • Cloud Solutions Center

Job Requirements

Qualifications
  • 5 years of experience in ITSM implementation
  • 5 completed full implementations
  • Bachelor’s degree in Computer Information Systems, Management Information Systems, Computer Science or other related field or higher (preferred)
  • Ability to both configure and demonstrate solutions in the ServiceNow platform
  • Experience designing and implementing client facing solutions leveraging involving enterprise software
  • Experience implementing and integrating enterprise software applications
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Certified ServiceNow System Administrator and Application Developer
  • Certified ServiceNow Implementation
  • Certified in ITIL Foundation (plus)
  • Experience in ServiceNow scripting using Javascript or Jelly including: Business Rules, Client Scripts, UI Actions, etc. 
  • Some travel required
  • LocationHermitage or Atlanta preferred but open to SE US
How You’ll Grow
 
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.  From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.  Explore Deloitte University, The Leadership Center.
 
Benefits
 
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
 
Deloitte’s culture
 
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.  Learn more about Life at Deloitte.
 
Corporate citizenship
 
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.  We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Deloitte’s impact on the world.
 
Recruiter tips
 
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you are applying to. Check out recruiting tips from Deloitte professionals.
Job ID: E18NATSMGRJT006-ITL5
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