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Customer Service Representative II at Analysts

Customer Service Representative II

Analysts Wichita, KS Full-Time
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Role - Customer Service Representative
Location - 825 E. Douglas Ave; Wichita, KS 67220 / Currently all staff is working remotely from home until further notice

Duration - 12 Months
Shift Hours of Operation: M - F 8:00am - 5:00pm
Business Casual - Jeans allowed - No Tennis shoes or flip flops

SAP/ERP required. Looking for candidates that have more technical experience in order management.

Training will be virtual on Microsoft Teams with screen share.
There will be process guides to follow.
Likely manager will ship laptop and monitor, mouse, keyboard to candidate. Candidate needs to have WiFi available at home (cannot work from public place)

Essential Duties/Responsibilities:
Customer Service: Taking and servicing orders, answering questions and supporting processes that enable the business to deliver impeccable customer focus and outstanding service to Protein customers.

This role will be responsible for ensuring that orders are addressed in a timely and professional fashion while working in a cross functional environment to enable quick and efficient processes of support.

Support senior customer service team members with day to day issues.

Minimum Education Required: High School Diploma

Other Required Experience/Qualifications:
Possesses a basic understanding of customer service practices and procedures.
Sound judgment and decision making skills.
Strong oral and written communication skills.
Ability to problem solve.
Ability to adapt and learn in a changing work environment.
Team work and a positive attitude is a must.
Knowledge of Microsoft Office Products.
Must have dependable internet connection during work from home timeline.
Must be able to work from home with minimal distractions and train remotely.

Additional Preferred Experience/Qualifications:
Customer service experience.
Experience with Order Management Systems.
Associates degree in business or related field.

HireRight Background check required.

Role - Customer Service Representative Location - 825 E. Douglas Ave; Wichita, KS 67220 / Currently all staff is working remotely from home until further notice Duration - 12 Months Shift Hours of Operation: M - F 8:00am - 5:00pm Business Casual - Jeans allowed - No Tennis shoes or flip flops SAP/ERP required. Looking for candidates that have more technical experience in order management. Training will be virtual on Microsoft Teams with screen share. There will be process guides to follow. Likely manager will ship laptop and monitor, mouse, keyboard to candidate. Candidate needs to have WiFi available at home (cannot work from public place) Essential Duties/Responsibilities: Customer Service: Taking and servicing orders, answering questions and supporting processes that enable the business to deliver impeccable customer focus and outstanding service to Protein customers. This role will be responsible for ensuring that orders are addressed in a timely and professional fashion while working in a cross functional environment to enable quick and efficient processes of support. Support senior customer service team members with day to day issues. Minimum Education Required: High School Diploma Other Required Experience/Qualifications: Possesses a basic understanding of customer service practices and procedures. Sound judgment and decision making skills. Strong oral and written communication skills. Ability to problem solve. Ability to adapt and learn in a changing work environment. Team work and a positive attitude is a must. Knowledge of Microsoft Office Products. Must have dependable internet connection during work from home timeline. Must be able to work from home with minimal distractions and train remotely. Additional Preferred Experience/Qualifications: Customer service experience. Experience with Order Management Systems. Associates degree in business or related field. HireRight Background check required.

Recommended skills

Working Remotely
Customer Service
Management Training
Sap Erp
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Job ID: 213118

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