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Support Technician

Global Technology Associates • Buffalo, WV

Posted 2 months ago

Job Snapshot

Full-Time
$70.00 - $80.00/Hour
Automotive - Motor Vehicles - Parts, Manufacturing
Information Technology, Design

Job Description

Title: Support Technician
Job ID: 19-00220
Location: Buffalo, WV
Pay Rate: Open and Competitive
Additional Benefits: Health, Dental, Vision, 401(k), company paid holidays and more!
Type of hire: Long-Term Contract
Shift: 2nd Shift

Summary:
The IS Support Technician will be responsible for supporting all IS needs during the second shift at the plant. These support duties will range from basic desk side troubleshooting to more complex networking tasks.

Responsibilities:

  • Candidate will be required to setup, configure, troubleshooting of desktop and laptop (Lenovo, Client), mobile devices (smartphones-tablets) printers and plotters.
  • Responsible for on-going support of Windows operating systems and Windows applications (example: Outlook, Excel, Word, Power point, MS Project)
  • Responsible for maintaining a standard image provided by the Corporate office on user laptops, desktops and peripheral devices which may include smartphones, tablets and other mobile devices.
  • Responsible for local coordination, installation, and ongoing support of various Manufacturing/Administrative computer systems.
  • Client-side support: PC HW/SW installation and troubleshooting, Printers, Bar code scanners, Video conference, mobile computing and communication devices.
  • Server support (Windows), Active Directory administration, implementation/refresh of server hardware and network infrastructure.
  • Daily monitoring, troubleshooting& administration of Cisco multilayer switched networks, servers and data center infrastructure
  • Server support (Windows), Active Directory administration, implementation/refresh of server hardware and network infrastructure.
  • Daily monitoring, troubleshooting& administration of Cisco multilayer switched networks, servers and data center infrastructure

Job Requirements

Requirements:

  • Must have hands on desktop/laptop troubleshooting experience
  • Must be able to configure and deploy network switches
  • Must be familiar with windows server/desktop operating systems
  • Must be familiar with configuring tablets
  • Strong troubleshooting is required
  • This position will also be included in the weekend on call rotation schedule and may require some onsite weekend support
  • Advanced skills in network technologies; configuring switches, modifying switch configurations, etc.
  • Experience with working directly with customers and support of projects.
  • Candidate must have good communication skills.
  • Ability to work flexible hours and overtime
  • Availability to provide 24x7 on-call coverage.


Other Important Skills:

  • Cisco Networking
  • Ethernet Networking
  • Microsoft Windows 7 Technical Skills
  • Microsoft Windows 10 Technical Skills
  • Technical Support - IT/Network
  • Technical Support Processes
  • Windows 2012 Server Administration
  • Windows 2012 Server Installation
  • Knowledge of TCP/IP, DNS, WINS, DHCP and Microsoft SCCM.
  • Basic understanding of Active Directory.
  • Experience using the remote-control features of Microsoft's SCCM a plus.
Job ID: 19-00220
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