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Executive Deskside Support Technician/Specialist

Experis Reston Full-Time
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Experis is partnered with a highly respected global engineering company in their search for an Executive Deskside Support Technician/Specialist for a contract opportunity (potential to convert) with their team in Reston, VA.

In addition to the duties and responsibilities listed below, the Deskside Support Technician will provide a full range of IT support to executive management as required.

These duties include providing 24/7/365 Apple Macintosh, Entourage, Firefox, Safari, Chrome, Microsoft Office, Outlook/Exchange, Windows 10, desktop application support, VPN, T1, DSL, Ethernet, TCP/IP, 802.11a/b/g/n/ac wireless network, mobile devices including iPads, and Cisco IP Telephony support for Company Executives and staff.

DUTIES AND RESPONSIBILITIES:

o Perform assignments of a varied nature requiring a full working knowledge of information technology in areas including network/telecommunications, information security, customer support, and infrastructure operations.
o Provide second-level troubleshooting of hardware, software and operating system problems, tracking of issues and solutions, issue escalation and desktop support to internal Company users.
o Provide technical expertise for all network users in the areas of training, problem resolution, hardware, software and operating system upgrades.
o Consult with department managers on the software applications, peripheral equipment, security functions and future requirements in departmental areas.
o Setup and support of video conferences and a variety of other staff duties as required by executive and IT management.

REQUIRED QUALIFICATIONS:

o Experience providing IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems
o One or more years of experience with Service Now or a similar commercial help desk issue management software
o Excellent hands on Microsoft Windows 10 and Office troubleshooting experience is required
o Enterprise infrastructure experience with hardware availability and configuration, operating systems, applications, data communication software, utilities and support systems
o Mastery of techniques and methods of troubleshooting end-user problems with proven ability to achieve problem determination/resolution
o Experience with identification, evaluation, prioritization of, and resolution for, hardware and software failures
o Understanding of basic networking technologies and principles
o Experience with vendor relations, with knowledge of vendor support systems and software licensing procedures
o Ability to expedite telecommunications carriers and others for quick resolution of telecommunications, server and network problems to minimize down time to the executives and staff
o Familiarity with IT security policies and technologies including public key infrastructure, encryption technologies and disaster recovery is a plus
o Ability to identify, plan, install and support additional offsite locations as needed
o Experience supporting executive level management
o Excellent customer service skills
o Exceptional oral and written communication skills and the ability to document technical processes required
o Must have the ability to work in a demanding environment, managing multiple priorities
o A high level of discretion and ability to work with confidential information is required

PREFERRED QUALIFICATIONS:

o A+ or similar professional certification is highly desired
o Bachelor of Science degree in Information Technology is highly desired

Experis is an Equal Opportunity Employer (EOE/AA)

 

Skills required

Technical Support
Information Technology
Operating Systems
Computer Hardware
Telecommunications
Server (Computer Science)
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Job ID: FOX_11412065

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