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Help Desk / Support Analyst

Apex Systems Norcross Contractor
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If you are interested in this role please contact at Phone number blocked - click to apply or email me at Email blocked - click to apply.   

Help Desk Support Analyst

Job ID: 972376

Location: Norcross

Duration: Contract to hire 


Apex Systems is looking for multiple Help Desk/Technical Support analysts for a client’s large scale, enterprise level software rollout. This is an inbound call center position where calls will be fielded from customer’s point of sale application users. Candidates must have experience fielding inbound calls and providing Grade-A level customer support.  This will be a day shift role, but candidates who apply must be able to work shifts ranging between the hours of 8:00AM and 5:00PM. Candidates must be local and available to interview in person.

Day to Day Expectations: 

  • SQL – must be able to tell a basic command in SQL
  • Point of Sale (POS) – must be able to walk through issues related and problem solve
  • Must have worked in a UNIX/Linux environment
  • Must have clear communication and possess enthusiasm over the phone
  • Candidate must be a team player and have a great work attitude
  • Ability to support level 1 and light level 2 technical issues 
  • Must be able to troubleshoot network/hardware and software issues 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178


Skills required

Information Systems
Process Improvements (Business)
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Job ID: 972376


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Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.


Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.


We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.


We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 


Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

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