Help Desk Analyst
We seek a Help desk Analyst for a long term consulting assignment.
The Analyst will work win our PC Group providing support for issues raised by Verizon. This includes researching issues internally and externally and developing working relationships with key experts and meeting/exceeding Verizon deadlines for delivering responses to requests for help
-Manage the relationships and communications with our Verizon Wireless contacts with professionalism and discretion.
-With senior manager, develop synergies to apply solutions across Verizon Wireless properties and in other social channels where Verizon and Motorola customers seek help.
Minimum 4 years of experience, Strong trouble-shooting and problem-solving skills, Experience with consumer support channels – call centers, Web sites, etc., Experience with social media, how the different social channels work, and how to engage on those channels, detail-oriented, able to manage carrier relations, Full understanding of consumer experience with telecom and Android OS, Self-starter, able to work independently at the fast-pace required by social media, Good manager of time; essential ability to meet deadlines, Judgment to determine when an issue can be managed independently, when it requires help or escalation.
Attention To Detail