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  • New York, NY 10007

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Customer Service Associate, A-Team

Novitex Enterprise Solutions • New York, NY

Posted 3 hours ago

Job Snapshot

Other Great Industries
Customer Service


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Job Description

Position Exempt Status


Weekly Scheduled Hours


Scheduled Shift

Job Description

Location - All Sites in Legal Industry

Reporting To - Dan Foti

Job Purpose - Provide On-Site support to a variety of clients as needed


Summary of Position: The A-Team. The right candidate will be an integral part of our talented team of individuals with multiple skill sets, in supporting our continued growth. This position requires a self-motivated, client focused, career driven candidate who exhibits leadership potential. This is a high exposure position and the right candidate will be in a unique position of working in multiple client facing accounts and at times, will be the daily Exela liaison to a client. The right candidate must demonstrate agility and schedule flexibility. Assignments and dispatches can come at a moment’s notice.   


  • Fill in at multiple local accounts for employees who are out on scheduled and unscheduled absences
  • Perform a variety of duties in copy, print, scanning, mail, shipping/receiving, fax, reception, hospitality and records departments
  • Lift heavy boxes, files, or paper when needed
  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Demonstrate flexibility in satisfying customer demands in a high volume, production environment
  • Adhere to business procedure guidelines and safety procedures
  • Take direction from supervisor or site manager
  • Maintain all logs and reporting documentation; attention to detail
  • Perform other duties as assigned getting instructions only on new assignments.

Technical Qualifications

  • Proficient computer/PC skills
  • Locating, compiling and distributing requested files, documents and information
  • Maintaining daily productivity logs in order to monitor department activities and work


  • Minimum of 2 years customer service related experience required
  • Willingness to travel to multiple sites in the area
  • Ability to effectively work individually or in a team environment
  • Litigation copy experience is required
  • Ability to lift up 55 lbs. or maximum allowed by current State law with or without accommodations
  • Ability to stand and/or walk for long periods of time with or without accommodations
  • Flexible working schedule; mostly during regular business hours
  • Excellent communication skills both verbal and written
  • Competency in performing multiple functional task

Educational Requirements


  • Schedule flexibility; work multiple shifts and different days as business needs require.
  • Experience with Canon and Konica MFD (copy machines)
  • Current experience with Copy, Printing, Scanning, IPRO, and Mail services
  • Familiar with Excel and PDF


The contractor will not discharge or in any other manner discriminate against employees or  applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


Job ID: US*154_R006506
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