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Customer Service Representative

OfficeTeam • Hopkins, MN

Posted 5 days ago

Job Snapshot

$13.30 - $15.40 /Hour
Employment - Recruiting - Staffing
Admin - Clerical, Customer Service, Legal


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Job Description

Ref ID: 02340-0010445974

Classification: Customer Service

Compensation: $13.30 to $15.40 per hour

A national company dedicated to agriculture is looking for a Customer Service Representative. The Customer Service Representative is responsible for the following: • Responsible for managing the business of assigned accounts. • Ensures the accuracy and timeliness of all order management and fulfillment transactions for their accounts. • Demonstrates extensive knowledge of sales programs and policies. • Accountable for a high-level of customer satisfaction. Anticipates situations and develops approaches that maximize business opportunities. • Proactively finds new ways to build the client's business and grow accounts. • Supports and collaborates with business unit management in achieving targeted goals to maintain renewal business. • Independently visits customers and attends field/sales meetings. • Proactive identification and participation on and contribution to external departmental teams. • Proactively communicates issue(s) and resolution(s) to all affected. • Demonstrates in-depth knowledge of SAP system and recommends enhancements. If you meet the requirements and have interviewed with an OfficeTeam recruiter, please call us at 952.473.0442. If you have not, please email your resume to [Click Here to Email Your Resumé] for immediate consideration!

Job Requirements

• Has interest or understanding in agriculture • Capability to assist in other non Service Center Rep roles within the Department as business changes dictate. • Flexibility to understand and accept additional responsibilities within other teams as business changes dictate. • This position requires a high school degree and preference for a Bachelor's degree. • Identifies business opportunities and develops and implements required tactics. • Leads by example - Interpersonal awareness, positive attitude. Assumes responsibility for and represents management role on business teams. Receives processes and follows up on orders and inquires. • Handles routine and complex situations on own with minimal or no supervision Critical technical, professional and personal capabilities • Extensive knowledge and use of business tools used in Customer Service Center • Trains others on utilizing business tools. • Develops and implements ideas and suggestions to team • Appropriate knowledge of and ability to engage internal processes and functions to fulfill customer inquiry, order and delivery requirements. (Transportation, Planning, Distribution, Technical, etc.) • Ability to understand the financial impact of decisions • Strong relationships established with defined top customers. Identifies and initiates necessary action required to resolve issues between customer requirements and the company policies. • Able to interact with various management levels, including senior staff. • Ability to work with others • Consults with others as new or difficult situations arise. Capable of handling conflict and identifying resolution. Ensures policy and procedure compliance at the operational level. Exercises good judgment and applies relevant knowledge to resolve difficult situations. • Proactively solicits and uses coaching from others for self improvement. • Commitment to personal development through continuous education/training. Develops and shares best practices. Trains others on team in programs and processes. • Implements ideas and suggestions to team • Ability to identify and fulfill customer needs effectively and efficiently. • Actively utilizes the strength of the team to meet order requirements and develop in-bound out-bound customer relationships. Supply customers with timely responses regarding product, pricing and company information. • Ability to both multi-task and prioritize, with continuous attention to detail. • Knowledge and understanding of materials planning/inventory management/Logistics and supply Chain Process. • Knowledge of database query/reporting. • Directly initiates necessary action required to resolve issues between customer's requirements and the ability of the company to meet them.

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.981.6731 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2018 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
Job ID: 02340-0010445974
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