Quality Assurance Assistant (Remote)

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family.

We are seeking a Quality Assurance (QA) Assistant for our Customer Care Center (CCC). The ideal candidate will demonstrate attention to detail, accuracy, and a commitment to delivering consistent quality assurance analysis, data entry, and system audits.

Responsibilities:

• Ensure quality maintenance and accountability of customer support processes through procedural documentation, process, and procedure verification.
• Catalogue data with appropriate PestRoutes flags and note categories per the directive of department management for ease of reference and cross-functional analysis.
• Data entry of audits conducted through telephony, CRM, and other operations systems utilized by the operations team.
• Audit data entered by other Customer Support roles to monitor adherence to established procedures, evaluate overall quality of work and customer service, and provide suggestions for systematic and procedural improvements.
• Report errors encountered by support staff team members to relevant supervisors for coaching and correction.
• Other duties as assigned.

Qualifications:

• High School Diploma is required; Associate degree is preferred.
• Proficient with MS Office applications, including Access and Outlook.
• Outstanding verbal and written communication skills.
• Sincere passion for creating systems that make the delivery of uplifting, professional and consistently positive customer experiences sustainable and scalable.

Pay and Benefits

EcoShield is proud to offer competitive pay and full benefits!

• Compensation range depending on experience: $15-17/hour, with additional compensation opportunities.
• Paid sick and vacation time along with 10 company-paid holidays.
• Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA).
• Short-term and long-term disability coverage, plus voluntary life insurance.
• 401(k) with a competitive match: 100% of the first 3% contributed and 50% of the next 2%.
• Access to the Employee Assistance Program (EAP).
• Discounted pest control services for employees and their friends/family.

Physical Demands and Working Requirements

The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions.

• Requires prolonged periods of sitting at a desk or workstation.
• Frequent use of hands and fingers for typing and using a computer mouse.
• Occasionally lift and carry office materials or supplies up to 25 pounds.
• Requires clear vision for reading documents, computer screens, and other office materials.
• Work is inside a climate-controlled office with quiet to moderate noise level.

The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position.

EEO Statement: The Shield Co. Management, LLC is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.

USD $15.00 - USD $17.00 /Yr.