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Call Center Representative

BCforward Montgomery Full-Time
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BCforward is seeking multiple highly motivated and experienced Call Center Representative for an opportunity in Montgomery, AL!

Job Title: Technical Solutions Rep/Service Desk

Location: Montgomery, AL

Hours: M-F 7am-7pm (must be available for any shift)

Job Description:

  • Required to provide superior customer service in a contact/call center/help desk environment.
  • Required to answer general and technical questions from end-users regarding navigation of government websites in a leveraged environment supporting multiple accounts.
  • Provide superior customer service in a contact/call center/help desk environment through multiple channels of correspondence.
  • Handle questions and concerns with the highest degree of courtesy and professionalism.
  • Required to communicate with end-users using web-based tools regarding navigation of both government and non-government applications in a leveraged environment supporting one or multiple queues/skill sets over various accounts.
  • Required to accurately document all correspondence with end-users; thus a high proficiency in typing and grammar is a must.
  • Seeking friendly customer service professionals, who enjoy helping people.
  • The candidate will have a tactful manner and ability to effectively deal with difficult situations.
  • Required to continually maintain a working knowledge of systems/applications/products serviced by the leveraged contact center.
  • Follow strict work instructions and procedures that may vary by account.
  • Adapt to continual changes to work instructions and procedures on each account.


  • To adequately perform the duties of the job, individuals must possess a minimum of 6 month customer service experience.

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

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This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 86117 when responding to this ad.


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Customer Service
Call Centers


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Call Center Representative
Estimated Salary: $69K
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Job ID: BCforward_86117


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BCforward has become part of the communities in which we operate. We are a trusted business partner, employer and charitable contributor. We firmly believe that our continued success includes being a good corporate citizen through giving back to the communities where our employees work and live. At BCforward we find strength through diversity and we hold ourselves and our business partners to high ethical standards. Our business plan requires excellence. Our operational frameworks recognize the importance of natural resources through sustainability initiatives internal and externally.

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