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Customer Service in Fort Deposit,Alabama
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Service Advisor

BMW of Montgomery Montgomery Full-Time
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Service Advisor

 

Successful candidates have the potential to earn from $40,000 to $80,000 per year.

 

You're serious about your career, and rest assured you've come to the right place.  At BMW of Montgomery, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

 

Purpose:

•      The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities:

•       Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

•       Greets customers in a timely, friendly manner.

•       Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".

•       Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

•       Test-drive the vehicle or refer to the test technician as necessary.

•       Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.

•       Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.

•       Maintains a dealership-prescribed standard for “hours per customer repair order written."

•       Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.

•       Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications:

•       High school diploma or the equivalent.

•       Ability to read and comprehend instructions and information.

•       Two years of experience in a dealership position.

•       General knowledge of vehicle mechanical operations.

•       ASE certification preferred.

•       Sales experience preferred.

•       Professional personal appearance.

•       Excellent oral and written communication skills.

•       All applicants must be authorized to work in the USA

•       All applicants must perform duties and responsibilities in a safe manner

•       All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

 

 

Skills required

Business Development
Implement Sale Strategy
Address Prospective Client
Create Sale Plan
Negotiation
Cultivating Long Term Relationships
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Job ID: 190001IK

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BMW of Montgomery is proud to be part of the Sonic Automotive family of dealerships. Founded in 1997, Sonic Automotive is one of the nation's largest automotive retailers and a Fortune 300 Company.

Today, Sonic Automotive, is among the largest automotive retailers in the United States. These dealerships provide comprehensive services, including sales of both new and used cars and light trucks, sales of replacement parts, performance of vehicle maintenance, warranty, paint and collision repair services, and arrangement of extended warranty contracts, financing and insurance for the company's customers.

Sonic Automotive operates over 100 dealerships spread across 15 states and 26 major metropolitan markets. We represent approximately 30 different automotive brands with the majority of our dealerships being luxury and import brands. We are an industry-leading automotive retailer committed to providing our customers with an outstanding automotive experience that is delivered with professionalism, integrity and enthusiasm.

Sonic Automotive's vision of industry leadership is achieved through our strategy of operational excellence, while keeping our focus on the fact that, first and foremost, we are a sales organization. Sonic's founder and Chairman O. Bruton Smith best expressed our culture when he said "we may sell cars and trucks but we are in the people business." We encourage training, teamwork, accountability, recognition, entrepreneurial spirit, a strong work ethic - and having fun.

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