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Senior Revenue Cycle Analyst - Client Delivery, WCRM at R1 RCM

Senior Revenue Cycle Analyst - Client Delivery, WCRM

R1 RCM Chicago, IL (Onsite) Full-Time

As a Senior Revenue Cycle Analyst leading our Client Delivery workstream, your role will be to support internal initiatives, help drive client reporting, initiatives, and performance, and assist with implementing new client programs as it relates to R1's Workers' Compensation Revenue Management (WCRM) solution. In addition to leading the WCRM Client Delivery workstream, this role will include data verification, report creation, and client-facing exposure (both internal and external) to deliver updates and results, typically through a regular meeting cadence with leadership and other key stakeholders. You will report to the WCRM Client Delivery Manager and work closely with other leaders to ensure we are driving superior results and consistently exceeding client expectations as their premier provider of WCRM services.


+ Close-knit department with a fun, supportive, and team-first culture

+ Significant interaction with upper management

+ Opportunity to innovate

+ Consistent exposure to internal and external client partners and stakeholders

+ Career growth and advancement opportunities, for those interested

**RESPONSIBILITIES (including but not limited to):**

+ Run/lead a workstream vertical within the WCRM operations service line

+ Support, coordinate, and lead client meetings:

+ Agenda creation and distribution

+ Compile meeting content (slide decks and other deliverables)

+ Present meeting content (oftentimes together with management)

+ Take meeting minutes

+ Create and deliver all standard and ad hoc client reporting

+ Meet (or exceed) internal and external client standards, goals, and KPIs

+ Collaborate with clients to enhance and optimize processes

+ Support client maintenance:

+ Maintain client-specific documentation protocol with internal stakeholders

+ Resolve client questions and issues through collaboration with other workstream leads, management, and/or conducting account-specific research

+ Multi-task between various inquiries and systems in a fast-paced environment

+ Enhance client's perception of R1 through delivery of a high level of service

+ Monitor overall client health via key metrics and preemptively escalate issues, as necessary

+ Use various methods to compile, analyze and convey numerical or statistical data,

+ including pivot tables, graphs and spreadsheets

+ Become a Subject Matter Expert (SME)

+ Account level auditing for report/deliverable integrity where applicable

+ Utilize R1 and client software platforms to manage account information and workflow

+ Follow R1's privacy, security, and compliance policies, including adherence to HIPAA guidelines


+ At least 2 years of customer service experience or demonstrate relevant experience with a high proficiency of oral and written business communication

+ Proficiency with Microsoft Office and proven experience in working with MS Excel and Power Point (intermediate level or above)

+ Proven experience in building reports, providing analysis, and quality assurance

+ Self-starter with a team-first and can-do attitude

+ Excellent time management, organizational, and professional skills; attention to detail

+ Team-oriented with strong interpersonal and communication skills

+ Ability to build and maintain strong relationships, generating positive client feedback on quality, value, delivery, and results


+ Bachelor's degree preferred

+ Proficiency with other reporting-based products (MS Power BI, Tableau, etc)

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:

+ Comprehensive Medical, Dental, Vision & RX Coverage

+ Paid Time Off, Volunteer Time & Holidays

+ 401K with Company Match

+ Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability

+ Tuition Reimbursement

+ Parental Leave

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at
for assistance.

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**R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1 is publicly-traded organization with employees throughout the US and international locations.**

**Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization's infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.**

Recommended Skills

  • Agenda Development
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