The Computer Aided Facility Management (CAFM) System Specialist provides services related to the maintenance and upkeep of the computer aided facilities management system, drawings and related facilities and people data. In addition, this position provides support to various departments within the Charter real estate portfolio by assisting with inquiries related to system standards, researching information, and coordination of updates within the CAFM system.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently lead all efforts to simplify and enhance the customer experience.
Ensure accuracy of database information and confirm that it is in compliance with Building Owners and Managers Association (BOMA) standards.
Provide ongoing support to departments and staff on planning and use of the CAFM system.
Perform ongoing audits of the CAFM system to verify data standards are applied and kept up to date throughout the Charter real estate portfolio.
Maintain accurate filing for projects, insure CAFM related requests are updated and completed on time with CAFM vendor.
Provide ongoing assistance during system updates, data loads, move projects, and provide research for data issues.
Act as liaison between Charter staff and CAFM vendor.
May conduct field verifications to survey building conditions, gather furniture inventory, and collect departmental space information to ensure Floor Plans are accurate.
Update floor plans in AutoCAD and coordinate with CAFM firm to upload drawings and apply space standards.
May perform other duties as assigned.REQUIRED QUALIFICATIONSSkills/Abilities and Knowledge
Ability to read, write, speak and understand English
Attention to small details to maintain space standards, accurate database information
Organized and self-motivated
Ability to work independently of supervision and with quick response time, even with multiple requests
Ability to read building floor plans; life & safety, and furniture
Experience using AutoCAD
Ability to easily visualize and sketch a Floor Plan during Audits
Knowledge of relational database software
Proficient in Microsoft Office products; specifically Word, Outlook, Project, Access and Excel
Strong verbal and written communication skills
Ability to maintain confidentiality of information
Ability to handle a fast paced environment with heavy workloads
Willingness to work overtime when requiredEducation
Associate's degree or equivalent from two-year college or technical school; or equivalent combination of education and experienceRelated Work Experience
1+ year - combination of related work experience and/or training
Working knowledge of CAFM systemsWORKING CONDITIONS
20% travel required