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MDI Group • Phoenix, AZ

Posted 1 month ago

Job Snapshot

Experience - 3 years
Internet - ECommerce
Information Technology

Job Description

Reports to the Manager, Technical Analysis.  The Business Systems Analyst 3 serves as a technical liaison to the business product owner and translates customer business needs into well-defined user stories through a consistent process of building collaborative relationships, analyzing and modeling requirements, and ensuring that designs and implementations fully meet defined business objectives.  The Business Systems Analyst 3 assists the build team from project inception to RUN hand-off ensuring that the business needs are met. The Business Systems Analyst 3 is a project/feature subject matter expert. The Business Systems Analyst 3 researches and recommends process and tool improvements.


40% of time –

  • Gains a solid understanding of customer request via analysis and interviews with Product Owners and subject matter experts in order to fully manage user stories from inception through acceptance.
  • Accountable for creating user stories and/or use cases by decomposing high-level information into testable acceptance criteria.
  • Understands and communicates cross feature, functionality and project dependencies.
  • Organizes and host grooming and design meetings with Product Owners, Architecture, Run and Build Teams.
  • Responsible for ensuring that the technical solutions meets the functional design and business customer needs.
  • Schedules regular check-in meetings with Product Owners, to assure alignment on business request and to discuss iteration roadmap progress and priorities.
  • Create/maintain project’s wiki page and RUN Acceptance Criteria.
  • Critically evaluates information gathered from multiple sources, reconciles conflicts and resolves ambiguities.

30% of time –

  • Participates in strategic technical planning with business stakeholders, IT staff, and PLAN to identify, scope, and prioritize new functionality and defect remediation. 
  • Understands and communicates the technical architectures, systems and business rules and the technical implications of business strategy from an end to end perspective.   
  • Understands enterprise services and the service portfolio and works with technical leads to recommend the use of services in projects.
  • Understand and call-out story/functionality/project dependencies on both system and dependent teams.
  • Serves in Business Systems Analyst role for larger initiatives and teams.
  • Collaborates with developers, architects, and other subject matter experts to establish the technical vision and to analyze tradeoffs between usability and performance needs.

20% of time -

  • Assists Test Engineering, when needed, with the development of test cases, running tests, and provides subject matter support during testing efforts.  Assists with root cause analysis and analysis/management of defects. 
  • Assists Architects with process and application flow diagrams and documentation. Assists development staff and Architects by answering technical questions through research, design, and build processes.
  • Assists the Run Organization with operational support, system behavior diagnosis, and troubleshooting efforts.
  • Responsible for gathering all the technical information needed for hand-off to Run.

10% of time –

  • Ability to schedule and facilitate team meetings which include; architecture and design, grooming, stand-ups, Run hand-offs, planning events.
  • Assists in the onboarding of new associates onto the Business Systems Analyst team.
  • Facilitates training of new process and application knowledge for Business Systems Analyst team.
  • Keeps up on industry trends and current technological and business process management standards and best practices and makes recommendations to the Senior Analyst team and management.

Education, Experience and Knowledge

  • Bachelor’s Degree in Computer Science, or related field, from a four-year college or university and four or more years related experience and/or training in the IT field.
  • A minimum of two years’ relevant experience in agile software development.  Demonstrated knowledge of agile software development methodologies, Service Oriented Architecture (SOA) and object-oriented programming methodologies.
  • Solid understanding of systems development and input/output modeling.
  • Ability to interact with the Operating System, locating and reading files.
  • Demonstrated knowledge of business process management methodologies and best practices.
  • Demonstrated knowledge of database management system technologies and tools.


  • Excellent analytical skills.
  • Excellent verbal, written and listening communication skills.
  • Excellent interpersonal skills and demeanor.
  • Strong presentation skills, including expressing technical concepts in business terms to both technical and non-technical audiences.
  • Strong research skills.
  • Proficient in the use of MS Office applications, such as Outlook, Word, PowerPoint and Excel.


  • Ability to facilitate and lead project teams.
  • Ability to perform intermediate to advanced system analysis.
  • Ability to identify key performance indicators in business processes.
  • Ability to work effectively in a team-oriented environment, both independently and collaboratively.

Ability to uphold Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect.

Job ID: BHJOB3773_50163
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