This position offers flexibility in meeting customer demand in both our Service and Delivery Departments. Due to the seasonal nature of the energy business, customer demand fluctuates throughout the year. Employees who possess the skills, training, and certification necessary to work in either a tank setter role or in delivering liquid petroleum products, help us effectively serve our customer’s needs in all seasons. In most cases, candidates selected for this position will receive additional training and/or cross-training to be effective in this role.
As a Tank Setter, this position provides service, delivery and installation and/or repair to customer’s propane tank/s and/or LP piping. As a Delivery Driver, this position safely and efficiently delivers petroleum products to residential and commercial customers. Employees can expect to spend several months each year in either position- approximately 25% in Delivery and 75% as a Tank Setter or as workload dictates.
The responsibilities of this position are carried out with particular attention to caring for customer property and working as a trusted advisor. The Tank Setter/Driver serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.
• As an LP Technician this position performs Safety & efficiency tests, propane tank sets and hook-ups, tank pick-ups and evacuations in accordance with applicable codes, safety regulations and Dead River Company policies.
• Eliminates call-backs and reduces liability by ensuring that all work is performed safely and accurately.
• As a Delivery Driver this position safely and productively makes deliveries of both heating oil and propane according federal and state regulations and company policy.
• Actively participates in training programs to gain new skills in order to be most effective in role.
• Promotes image as a trusted advisor through a neat appearance, clean uniform, and timely, safe and courteous service.
• Promotes Dead River company products and services. Advises customers on best options for specific needs.
• Maintains a clean and well-organized vehicle. Ensures that all tools and equipment are in safe operating condition.
• On call and overtime may be required to meet customer demand.
• Performs all job functions according to state and federal regulations and company policy. Reports all accidents, spills, and liability claims.
Performs other work-related duties as assigned.
A high school diploma or equivalent is required.
A minimum of one year of experience is required as either a service technician or delivery driver.
Certification, Licensing, and Testing:
• Appropriate CETP certification and/or state specific LP service technician licensing is required, or the ability to obtain this certification and licensing.
• Class B Commercial Driver’s License with hazardous materials endorsement is required.
• CETP training and certification is required to deliver propane and tanks.
• Apprentice oil burner license is required for oil delivery drivers who prime furnaces.
• All CDL drivers must be able to pass a D.O.T. physical.
• All CDL drivers are subject to pre-employment and random drug testing.
• Boom Operators certificate is required.
Other Attributes and Requirements:
• Desire and ability to learn new skills
• Ability to work independently
• Commitment to exceptional customer service
• Ability to work as part of a team
Industry related equipment including all types of hand tools, testing equipment, soldering torch, power tools, evacuation equipment, along with appropriate gauges and meters. Delivery vehicle and hose/nozzle, loading rack, priming equipment, wrenches, safety equipment (glasses, gloves, hard hat, shovel, speedy dry), and chock blocks.
Tank Setters make decisions regarding the appropriate steps required for transporting and installing LP tanks, performing safety inspections, commissioning equipment and decisions related to the safe delivery on petroleum products. Complex problems or unusual customer related issues are referred to the Service Manager or other appropriate parties.
This position regularly interact with customers, other employees (dispatchers, other technicians, drivers, and office personnel) and equipment and parts supply vendors. These interactions will be timely to allow for appropriate follow through. Employees will show empathy where appropriate.
Safety considerations relate to safe operation of the service vehicle or delivery truck, wearing appropriate personal protective safety equipment, proper lifting of heavy parts or equipment, and general observation of the surroundings where work is being done. Icy, slippery conditions are a primary concern during winter.
Temperatures may vary from below zero to above 90 degrees, depending on the time of year. Since the job involves working with devices that burn petroleum products, there is some exposure to the product and fumes. The work area ranges from the vehicle to commercial and consumer sites that are occasionally cramped with little headroom. Delivery drivers also encounter all kinds of weather conditions along with snow and ice.
Physical Requirements Analysis:
• The position requires frequent driving, standing, walking, and sitting
• There is occasional to frequent stooping, kneeling, crouching, crawling, climbing
• There is frequent use of the hands/arms to reach, feel, handle, lift or pull
• There is frequent communication involving both talking and listening
Weight or Force Moved:
Technicians move various sized objects weighing from a few ounces to over 100 pounds. When very heavy objects are moved technicians are expected to seek assistance from other employees. Delivery Drivers must be able to pull a delivery hose weighing up to 75 pounds a distance of up; to 150 feet. See Physical Requirements Analysis for more detail.
- Claim Processing
- Commercial Driver's License (Cdl)
- Customer Service
- Heating Oil
- Personal Protective Equipment