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Customer Service in Henderson,Nevada
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Customer Service Representative

C3/CustomerContactChannels Las Vegas Full-Time
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Company Overview C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies.  C3 builds solid partnerships with its clients based on mutually determined business objectives.  Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services.  Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry.  Consistency across our centers, regardless of geography, is at the core of our operating philosophy.

Medical Customer Service Representative

Position Purpose:  The Customer Care Representative will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs.  Associates will provide callers with thorough service that builds relationships, resolves issues and increases overall trust and satisfaction in client’s products and services.

C3 offers a fun business casual work environment as well as monthly cash incentives on top of your generous base pay. We offer medical, dental, vision, 401k, and paid time off (PTO). We also offer tuition reimbursement. Our employees also receive an unlimited employee referral bonus for every candidate hired. We pay you while you learn the job. Become a FAN today and join the team.

Job Responsibilities

  • Professionally handle a high volume of incoming calls
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above
  • Ability to utilize and navigate multiple systems simultaneously
  • Be dependable and meet all attendance requirements
  • Resolve customer issues via one call resolution guidelines and/or escalated process
  • Meet or exceed company and client performance metrics
  • Maintain a balance between company policy and client benefit in decision making
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
  • Responsible for call disposition or compiling and generating reports as required
  • Ability to accept and embrace changes within the current business environment

Qualifications

  • 1+ years of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience
  • Knowledge of medical terminology is a huge plus
  • Stable work history with call center experience
  • Professional appearance
  • Strong detail orientation and excellent communication/listening skills
  • Ability to pass all skill assessments including demonstrated experience with Microsoft applications
  • Ability to pass a drug screen and background check
  • Bilingual (Spanish/English) skills a plus
  • Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens
  • Strong decision making and analytical abilities
  • Ability to identify customer needs and clearly articulate products and services
  • Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Meet all attendance and dependability requirements
  • Ability to type a minimum of 30 WPM
  • Be a team player

URL blocked - click to apply

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.  Become a FAN today, and be on your way to a rewarding career!

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$41K
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Customer Service Representative
Estimated Salary: $64K
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Job ID: R0000065

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At C3/CustomerContactChannels, people are the cornerstone of our success.

We strive to make each interaction with customers, clients, and each other positive and rewarding. To that end, we have invested in a number of programs that drive and maintain a positive culture and work environment for all C3 employees to love.

It is proven that happy employees are more productive and deliver a higher quality of service to both internal and external customers. The Spirit Committee at each C3 contact center is responsible for driving a consistent, fun and respectful work environment for all C3 employees to enjoy. From ice cream socials to costume contests, community outreach to holiday celebrations, each month brings a new activity for C3-ersto embrace and enjoy.


The spirit of C3 is that our culture, our happiness, and our success are ours to own - and that's one big thing that separates us from all the others. The C3 Management team is focused on developing a solid culture that revolves around our core values of open and honest communication, accountability, and recognition of our people and community.

C3 wants you to love what you do every day, and grow with us along the way. We offer exciting employment opportunities to work with some of the biggest brands in the world, and give each C3-er a clear path follow in order to grow with the company locally, or globally.

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