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  • Frisco, TX

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Support Center Representative

Cardtronics • Frisco, TX

Posted 7 days ago

Job Snapshot

Full-Time
Experience - At least 1 year(s)
Degree - High School
Other Great Industries
Admin - Clerical, Customer Service
8

Applicants

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Job Description

3rd Shift

 SUMMARY

Represent Cardtronics via telephone customer service by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following, other duties may be assigned:

  • Understand and communicate clearly and concisely to the research team the current state of the ATM to fully diagnose the problem for resolution.
  • Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research.
  • Act as a liaison between Technical Support and other Cardtronics personnel to help resolve escalated customer issues.
  • Process service tickets and maintain accurate customer records.
  • Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller.
  • Provide efficient productivity and superior quality service while working in a fast paced environment.
  • Ability to effectively handle in user and Regulation E calls from customers.
  • Assume special projects as required by management.

SYSTEMS INVOLVED:

  • Microsoft Office
  • ADP Self Service
  • CORE
  • Great Plains
  • Device Manager
  • Windows XP Operating Systems

SUPERVISORY RESPONSIBILITIES:

No.

EDUCATION, EXPERIENCE & REQUIREMENTS:  

  • Bachelors' degree preferred; High School diploma or equivalent required.
  • 1 year prior customer service/call center work experience required; preferably in a technical environment.
  • Previous handling of inbound and outbound call center phones preferred.
  • Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.
  • Ability to type a minimum of 50wpm.
  • Demonstrate independent decision-making skills.
  • Ability to work various shifts, including days, evening, weekends, and holidays.
  • Must be able to successfully pass all applicable background screening tests.
EOE/Minorities/Females/Vet/Disability
Job ID: 801
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