Are you an experienced call center professional looking to work for a well-established organization? Are you confident in your ability to handle any client or customer issue? Are you known for being a team player and love motivating your coworkers? If so, please keep reading!
We are currently looking for Call Center Representatives! You will be working in a fast paced, high volume call center environment and be responsible for updating requests, troubleshooting issues with non-technical users, providing top of the line service to customers, and motivating the team around you!
If you thrive in a fast-paced environment, are looking for a career opportunity and a chance to apply your years of customer service experience, you are the next Call Center Representative for our client!
Call Center Representative Responsibilities:
Answer a high volume of inbound calls and respond to emails as well as live chats from customers
Handle escalated issues and customer complaints
Resolve customer concerns while providing top of the line service
Navigate internal database and input customer information
Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve
Act as a team leader when the manager is unavailable
Research and follow-up on customer orders
Provide an excellent customer experience with every call
Call Center Representative Requirements:
1-3 years of experience in a call center environment
Experience troubleshooting level 1 issues such as password resets or account updates preferred but not required
Ability to work in fast paced environment
Ability to navigate multiple internet based applications simultaneously
If you are interested in this Call Center Representative opportunity and after reading the responsibilities and requirements, think your background is a match, please contact us today!
Sr. Project Manager
LaSalle Network is an Equal Opportunity Employer m/f/d/v
LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in administrative, accounting and finance, marketing, executive search, technology, sales, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.
Update Customer Information
Take Customer Order
Utilize Questioning Skill