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Call Center Representative

The LaSalle Network Inc Indianapolis Full-Time
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Are you an experienced call center professional looking to work for a well-established organization? Are you confident in your ability to handle any client or customer issue? Are you known for being a team player and love motivating your coworkers? If so, please keep reading!

We are currently looking for Call Center Representatives! You will be working in a fast paced, high volume call center environment and be responsible for updating requests, troubleshooting issues with non-technical users, providing top of the line service to customers, and motivating the team around you!

If you thrive in a fast-paced environment, are looking for a career opportunity and a chance to apply your years of customer service experience, you are the next Call Center Representative for our client!


Call Center Representative Responsibilities:

  • Answer a high volume of inbound calls and respond to emails as well as live chats from customers

  • Handle escalated issues and customer complaints

  • Resolve customer concerns while providing top of the line service

  • Navigate internal database and input customer information

  • Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve

  • Act as a team leader when the manager is unavailable

  • Research and follow-up on customer orders

  • Provide an excellent customer experience with every call

Call Center Representative Requirements:

  • 1-3 years of experience in a call center environment

  • Experience troubleshooting level 1 issues such as password resets or account updates preferred but not required

  • Ability to work in fast paced environment

  • Ability to navigate multiple internet based applications simultaneously

  • Excellent verbal and written communication skills

If you are interested in this Call Center Representative opportunity and after reading the responsibilities and requirements, think your background is a match, please contact us today!

Thank you,

Samantha Ball

Sr. Project Manager

LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v

LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in administrative, accounting and finance, marketing, executive search, technology, sales, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.

 

Skills required

Customer Service
Assist Individual
Telephone Skills
Update Customer Information
Take Customer Order
Utilize Questioning Skill

Location

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$36K
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Call Center Representative
Estimated Salary: $64K
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LaSalle Network is the premier provider of professional staffing and recruiting services. LaSalle has individual business practices specializing in Accounting & Finance, Technology, Office Services, Call Center, Human Resources, Marketing, Supply Chain, Healthcare Revenue Cycle and Executive Search.

LaSalle Network works with companies of all sizes and across all industries. LaSalle’s innovative and unique approach to staffing is designed to provide its clients with quality talent who not only match their job requirements, but the company culture as well. Since inception in 1998, LaSalle Network has served thousands of clients and placed over 25,000 candidates in contract and direct hire positions. With 15% year over year organic growth, LaSalle was ranked on the Inc. 500/5000 List of Fastest Growing Private Companies in America in 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014 and 2015.

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