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Customer Service Account Manager

Bartech Group Calverton Contractor
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Job Description

Compensation (Range): $27/ hour

If you are an experienced Customer Service Account Manager looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some over the nation’s biggest companies. Our client has a need for a Customer Service Account Manager. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Customer Service Account Manager        

Job Responsibilities                                             

Your specific duties as a Customer Service Account Manager will include:   

  • State the primary function or overall purpose of your position.
  • This position is for a Customer Service Account Manager that will function as the primary focal point between our customers and the internal team. The primary goal is to maximize customer satisfaction by ensuring we meet our commitments to the customer.
  • List the essential functions (i.e. key responsibilities with expected end results), which must be accomplished in order to fulfill the purpose of your position as described above.
  • Team with Customer Service Representatives to manage quotes and orders and identify opportunities for Long Term Agreements. Learn and train others on how to update and manage customer websites as required.
  • Analyze and report on internal/external customer metrics related to on-time delivery and quality; collaborate with customer to ensure data integrity.
  • Utilize the customer complaint process for all significant customer comments and follow up for resolution.
  • Know and apply all terms of Long Term Agreements for assigned customers; develop and maintain an executive summary for other team members use. Identify and track issues to be changed during the next negotiation.
  • Create, update, and manage Service Requests and Opportunities for customers
  • Proactively monitor customer delivery schedules and track critical shortages. Team with Supply Chain Management to expedite urgent customer needs.
  • Analyze and Problem solve customer specific performance issues
  • Partner with Division and Aerospace outside sales/account management team on the annual customer survey process to capture concerns and assign appropriate actions to improve customer relationships.
  • Maintain composure during peak times of customer requests and have a positive professional attitude.
  • Participate on teams and continuous improvement activities.
  • Diffuse frustrated customers, handle high stress situations, and maintain a working relationship with the internal and external customers including interdepartmental teammates.
  • Within 6 months of training, must be able to review quotes and orders, process return material with promptness and accuracy, clear contested invoices, customer expedites and follow ups and be familiar with Conveyance Systems Division part numbers and product lines.
  • Backup for teammates customers in their absence.
  • Work to develop an understanding of the culture of the company as it relates to continuous improvement, problem solving, and the EBE (Business Excellence) process.
  • Perform other tasks/duties as assigned.
  • Place job titles in all appropriate boxes. Where there is more than one incumbent with the same title, list the title only once and put beside it in parenthesis the number of incumbents.
  • Record any measurable statistics which your position impacts such as production expenses, maintenance expenses, sales volumes, payroll costs, capital expenditures, research budgets, cost of purchases, value of inventories controlled, employees supervised (direct and indirect).
  • Intake/Bookings OTD (On-time delivery) DPPM (Defective Parts per Million) Order Entry TAT (Turn around time) DSO (Days Sales Outstanding) CRR Survey Score (Customer Satisfaction)
     

Customer Service Account Manager

Job Requirements

As a Customer Service Account Manager you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

  • 3-5 years experience in role.
  • Describe any specialized knowledge or skill (e.g., technical, scientific, administrative, managerial), which your position requires.
  • Successful completion of a Bachelor's degree from an accredited institution.
  • Three-Five years minimum work experience in customer service, sales, or related business field.
  • Legally authorized to work in the United States without company sponsorship.
  • Preferred Qualifications:
  • Computer literate with competency in Microsoft Office software programs and customer web-based maintenance systems.
  • Good judgment, logic, resourcefulness and creative abilities.
  • Strong team player.
  • Excellent interpersonal skills.
  • Understands the culture of the company as it relates to Continuous Improvement, Problem Solving, and the BOS Process.
  • Relocation is not offered for this position. Candidates outside of the immediate geographic area will not be considered.

     

Customer Service Account Manager

Benefits

As a Customer Service Account Manager with Bartech, you will be working through an established and respected staffing organization with 41 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.

Available benefits for Customer Service Account Manager Position may include (but are not limited to):

  • Exceptional medical, dental, and vision
  • 401(k)

Make the most of your experience!

Apply now!

 Applicant must be eligible to work in the US for immediate opening.

Keywords: customer service, sales, microsoft office, account management, bachelor's degree
  
 
 
 

 
 


 
 
 

 

Recommended skills

Scheduling
Attention To Detail
Interpersonal Skills
Team Working
Customer Satisfaction
Professional Attitude

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Customer Service Account Manager
Estimated Salary: $91K
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Bartech is a leading global workforce management and staffing solutions provider to Global 500 firms.  Today, we bill over $2 billion in revenue for clients worldwide who trust us to design, execute, and manage sophisticated workforce management solutions, large-scale staffing engagements, and strategic Business Process Outsourcing and consulting engagements.

Bartech is a proud employer managing more than 4,000 engineers, technologists, accountants, and professional staff for businesses in the US and Canada.  We see it as a privelege to help skilled professionals and specialists find positions with leading companies.

Our goal is to help you put your skills to work in a place where you can grow and contribute.  For 35 years, we have been supplying qualified candidates to industries such as energy, pharmaceutical, healthcare, telecommunications, and auto - that depend on gifted professionals to propel them to success.  That experience has made us a trusted partner to leading organizations and a top employer of professional talent.

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