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Front Desk- Night Auditor

McKibbon Hospitality Asheville Full-Time
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AC Asheville

10 Broadway
Asheville, North Carolina, 28801
United States

Front Desk- Night Auditor

What Makes a McKibbon Hotel Front Desk Night Auditor?

The hotel front desk night auditor is the main person to interact with guests during the overnight hours, typically 11pm to 7am. As the friendly face of the property, the hotels front desk night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed.

A Day in the Life:

  • You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
  • You will maintain positive guest relations at all times.
  • You will resolve guest complaints and ensure guest satisfaction.
  • You will bring your knowledge of accounting to help close the business day for the hotel and prepare appropriate reports
  • You will process all guest check-ins or check outs, to ensure the guests experience your tremendous customer service
  • You will handle overbooked or 'walked' guests.
  • You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • You will resolve discrepancies on the room status report with housekeeping.
  • You will train with and learn Food and Beverage operations to fill in as needed.


Requirements:
  • Previous experience working as a front desk agent or in a similar role
  • A high school diploma or equivalent vocational training certificate
  • Experience working at a hotel establishment (highly desired)
  • Flexible schedule to work 11pm to 7am shifts
  • Cash Handling experience
  • Proficiency with computers
  • Basic math skills
  • The ability to provide excellent customer service and maintain a professional demeanor at all times
  • The ability to input and access information in the property management system and/or points-of-sale system
  • Comfortable working with limited to no supervision, and ability to keep focused even during down times.


Ideal Skills & Qualities:
  • Great verbal and written communication skills
  • The ability to create a fun and supportive working environment

 

Skills required

Customer Service
Telephone Consultations
Give Direction
Clerical Works
Provide Information
Provide Guest Service

Location

Salary Estimator

Based on Job Title, Location and Skills
$23K
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Career Path

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Front Desk- Night Auditor
Estimated Salary: $44K
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Job ID: req530

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McKibbon Hospitality
Hospitality begins with us. It's not just what we do; it's who we are. Across 8 decades of service, we've developed, owned and managed nearly 100 hotels, partnering with the largest proprietors in the industry. We measure success by the quality of our work and the personal connections we make along the way.

Based in Tampa, FL and Gainesville, GA, McKibbon offers fully integrated hospitality development, management, and renovation services. Our legacy is built on a foundation of integrity, anchored in how we value our guests, treat our associates, and give back to our communities.

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