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  • Des Moines, IA

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Help Desk Support

Apex Systems • Des Moines, IA

Posted 1 month ago

Job Snapshot

Full-Time
Other Great Industries
Customer Service, Information Technology

Job Description

Apex Systems, the nation’s 2nd largest Information Technology Staffing organization, has an opening for a Help Desk Support to work within one of our large clients in the Des Moines, IA area. This 12+ month contract with the possibility of extension.

Please send your resume to Brooke Hileman at BHileman@apexsystems.com if you're interested in learning more about this role! To view all jobs from Apex, and/or sign up to receive posting alerts that match your criteria, join our Talent Network via http://itcareers.apexsystemsinc.com/.

The Help Desk Support will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

Candidate must be able to:

  1. -Handle difficult situations with clients and turn them into a win for the Help Desk team
  2. -Work trouble tickets from ticketing system
  3. -Manage the Help Desk email queue
  4. -Solve issues via desk side visits and through remote desktop
  5. -Answer how to questions and resolve issues related to applications, printers, connectivity
  6. -Image, setup and install new PC’s
  7. -Work in a small call center environment
  8. -Maintain a positive outlook, be professional, and provide excellent customer service

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

Job ID: 951496
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