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Company Contact Info

  • Southfield, MI
  • Ross Hendry
  • Phone: 3128811090
  • Phone:: 1 312-263-8469

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Customer Service Representative - Automotive

Michael Page • Southfield, MI

Posted 2 months ago

Job Snapshot

Full-Time
$45,000 - $60,000/Year
Automotive - Motor Vehicles - Parts, Manufacturing
Automotive, Customer Service

Job Description

Our client is looking for a customer service/ care representative to join their start up office in Detroit. Our clients brand has been offering top quality automotive products worldwide for over 140 years.

Client Details

Our client has a small start up office in the Detroit area that they are looking to grow. This person can definitely see an opportunity to be a customer service manager within a couple of years. Their reputation is based on a wide product range with exceptional durability and resistance. They are continuously growing having marketed their products for a longer period of time than any other brand of car components in the world.

Description

    • Interacts in a good working relationship with customers by responding to all inquiries regarding orders, routing, shipments, inventory counts, etc. in a courteous and effective manner

    • Processes and inputs all customer orders

    • Produces inventory reports to check for product availability

    • Produces all related paperwork and necessary information required for customer orders

    • Coordinates special and last-minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary

    • Provides follow up with other departments to ensure service standards are being met

    • Ensures proper invoicing of accounts by verifying computer generated invoices

    • Prepares shipping and tracing information to customers as required

    • Communicates customer feedback to management including any signs of dissatisfaction

    • Acts as a liaison between the warehouse and customer in administration of the account

    • Oversees all paperwork associated with orders and inbound receipt and maintain the corresponding files

    • Maintains current and accurate procedure manual, which details the processing requirements of the account

    • Filing and managing/updated Excel spreadsheets

    • Coordinating efforts of team members to move resources around to support business needs

    • Document and maintain Standard Operational Procedures material to capture best practices

    • Organize and problem-solve given uncertainties that may present themselves in customer start-ups

Profile

    • Experience with office or clerical functions of warehousing, distribution or supply chain

    • Experience with handling a range of accounts including case pick and each pick through retailer, drop ship, and e-commerce fulfillment

    • Strong computer knowledge including MS Office applications

    • Automotive Experience

    • Proficient in MS Excel

    • Basic typing skills

    • Strong communication skills, passionate about creating value to organization and customer needs

    • Excellent customer service skills

    • Willingness to learn

    • HS diploma or equivalent

Job Offer

Competitve compensation

Job ID: 1362992
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