Spa Supervisor

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

Reporting to the Spa Manager, responsibilities and essential job functions include but are not limited to the following:

• Adhere to the Spa Policy & Standard Operating Procedures manual.
• Act as an Ambassador for the spa representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times.
• Manage the operations and efficiency of the spa and wellness facilities.
• Effective colleague communication and welfare for new and existing staff as well as other departments at the property and corporate teams.
• Support strategic initiatives for the spa and wellness areas applicable to the hotel to help market the overall well-being offer / product which is executed by the Spa Director.
• Knowledgeable about all aspects of treatments, spa therapy, and the facility; in person and over the telephone.
• Administrative duties.
• Training and coaching of reception and spa attendant colleagues.
• Guest quality training and leading frontline guest and member engagement.
• Maintaining a high level of professionalism in all aspects of the job.
• Carry out any other duties and responsibilities as assigned by the hotel team.
• Protect the rights of the property at all times.
• Schedule treatment bookings and ensure smooth operation of the reception.

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Physical Demands

• This position requires both sitting and standing throughout the day.

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V