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Customer Service Representative

Advanced Resources • Libertyville, IL

Posted 1 month ago

Job Snapshot

Full-Time
$15.00 - $16.00/Hour
Other Great Industries
Customer Service

Job Competition

75+

Applicants

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Job Description

Job Number: 474895

Customer Service Representative

Our client, located in Libertyville, is seeking twelve Customer Service Representatives to join their growing team.

What's in it for you??

  • Casual dress (jeans and tennis shoes) five days/week.
  • Monthly department breakfast and luncheons catered in by local restaurants.
  • Weekly snack cart available for all department employees, free of charge.
  • Fitness center onsite (free to all employees).
  • Great company culture with open door policy and access to management.
  • Monthly 1:1 coaching with supervisory team.
  • Annual black tie holiday dinner.
  • Summer picnic.
  • Growth encouraged within the company and E-Learning classes offered promoting advancement.
  • Comprehensive health benefits package and PTO, once permanent.
  • Great offers and incentives for leased vehicles!

We have the following shifts available:

Monday- Friday:

7am-4pm

8am-5pm

9am- 6pm

10am- 7pm

*With an additional opportunity for overtime.*

Job Responsibilities:

  • Answer & provide concise, accurate & complete responses to all inquiries.
  • Determine caller's need & proactively provide appropriate information.
  • Explore all viable solutions, while offering guidance in determining the appropriate course of action.
  • Resolve differing expectations between the customer, dealer body & company.
  • Utilize the Online Knowledge Base tool.
  • Use discretionary decision making for payment arrangements, extensions, deferrals & due date changes.
  • Update & verify all account maintenance information.
  • Navigate customers through the set up process & layout of the Consumer Internet.
  • Grant refunds & late charge waivers.
  • Troubleshoot Consumer Internet challenges.
  • Maintain comprehensive follow-up to ensure customer satisfaction.
  • Process all customer requests within the predetermined time frame guidelines.
  • Provide accurate & summarizing notes in system of record.

Requirements:

  • 1+ year of customer service, call center and automotive related experience.
  • High school diploma required; Bachelor's Degree preferred.
  • Basic Microsoft Office proficiency and typing speed of 30+ wpm.

Advanced Resources is a talent solutions organization headquartered in Chicago providing staffing, consulting, and workforce solutions nationwide. Our goal is to help people move their careers forward and help businesses solve their most complex challenges. Thanks to our commitment to providing an exceptional experience for both our clients and talent, we are a perennial winner of the prestigious Best of Staffing® Diamond Award. By placing our team, clients, and talent first, every day we make a difference.

Advanced Resources is part of the Advanced Group, a talent acquisition and management, consulting, outsourcing, and professional services organization.

It is Advanced Group's practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available.

For further consideration, please send your resume

Job ID: AdvancedGroup_474895
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