The Customer Service Representative performs in a customer service and general administrative capacity for all departments in the operation. This role is key to the continued operational success which will provide overall support to the Terminal Manager, Customer Account Manager and Fleet Managers within the Baltimore, MD operation.
Duties and Responsibilities include but are not limited to:
Provide Customer Service support to include order entry, data entry in setting customer delivery appointments via various customer web portal accounts.
Tracking of loads, assist fleet managers as to outstanding loads that would possibly cause detentions and assessorial charges, provide updates in TMW.
Assist Account and Fleet managers with broker load daily requested updates.
Scan and process driver paper work (manifest, bill of ladings and associated receipts) to be batched and processed daily to Payroll and Billing at corporate headquarters.
Perform all general clerical duties such as scanning, copying, filing, for the Baltimore operations as needed.
Keep inventory and order office supplies when needed.
Skills & Requirements:
Ability to work independently and professionally in a team-based environment
Extremely organized and detail oriented
Exceptional customer service skills with the ability to build professional relationships via telephone and electronic communication methods.
Strong communication (both verbal and written), problem solving, & decision making skills.
Ability to multitask and organize information to accurately update team on current account status and information.
Previous transportation and or logistics experience preferred
Transportation platform (TMW, McCloud) experience would be a plus
Utilizing Microsoft Office (word, outlook and excel on a daily basis)
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Job ID: 1549223
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