The Customer Service Representative works in a call center environment supporting consumer calls surrounding credit reports. This is an opportunity for a customer focused individual to elevate a consumers experience with a call center representative. We are looking for strong communication skills, rapport building and personalities that fit into our team and client-focused culture. We provide training and support for this role.
*Assist external consumers with credit related concerns and inquiries. Explain credit/consumer report content, and Reseller and Credit Reporting Agency (CRA) requirements and processes.
*Utilize multiple systems and applications
*Initiate consumer copy and dispute requests within FCRA specified guidelines.May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff, and may assist in other duties as assigned.
*Maintain Individual Performance relative to inbound call metrics, and quality standards in relation to department goals and objectives.
*Perform proper security authentication to safeguard all Personal Identifying Information (PII)Excellent verbal and written communication skills required
Customer Relationship Management