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Patient Services Representative 2 - National Remote at UnitedHealth Group

Patient Services Representative 2 - National Remote

UnitedHealth Group Work From Home, NY (Remote) Full-Time

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.



Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.  



Follow up of outstanding A/R all payers and/or including self pay and/or including resolution of denials. This position is responsible for handling all correspondence related to an insurance or patient account, contacting insurance carriers, patients and other facilities as needed to get maximum payment on accounts and identify issues or changes to achieve client profitability.  Responsible for working EDI transactions and ERA files, including reconciling carrier submissions, edits and rejection reports.   Ability to research and resolve accounts appearing on Delinquent Insurance Report, Collection Ledger and Government Payor report as directed by management making appropriate decisions on accounts to be worked to maximize reimbursement.



This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am – 4:00pm EST. It may be necessary, given the business need, to work occasional overtime.



 *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.



Primary Responsibilities:




  • Meet productivity standards as outlined in client metrics

  • Identify any issues or trends and bring them to the attention of management team

  • Work on special projects as assigned

  • Train others and Q/A work of others as assigned

  • Other duties as assigned



You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Required Qualifications:




  • High School Diploma / GED (or higher) OR equivalent work experience

  • 3+ years of work experience

  • 1+ years of healthcare billing experience

  • Comprehensive knowledge of the A/R process

  • Ability to work full-time between 7:30am – 4:00pm EST including the flexibility to work occasional overtime given the business need



Telecommuting Requirements:




  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

  • Ability to keep all company sensitive documents secure (if applicable)

  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service



Soft Skills:




  • Organized

  • Detail Oriented

  • Ability to multi-task

  • Work well with others

  • Computer literate



Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM



California, Colorado, Connecticut, Nevada, Washington or New York, Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York / Rhode Island residents is $16.00 - $27.31. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.



At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.



 



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.



#RPO #YELLOW

Recommended Skills

  • Attention To Detail
  • Computer Literacy
  • Data Analysis
  • Health Care System
  • Medical Billing And Coding
  • Metrics
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