We have a great opportunity for someone! We are a Fun, Rewarding, and Fast growing company and need some administrative support. Please read below and send us your resume. We are excited to speak to qualified candidates for this position.
The Scheduling Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Scheduling Coordinator is expected to be responsible for providing excellent customer service to both our clients and Caregivers. Work location is in Kent County (Dover) Delaware.
Reflect the core values of RRW, Inc., (DBA an individually owned and operated Home Instead Senior Care franchise).
Supervise the Caregiver staff as it relates to customer service and client interaction.
Participate in any ongoing training pertaining to scheduling and administrative training.
Answer each incoming call in a friendly, professional, knowledgeable manner.
Field private pay client inquires to an Operational Manager.
Conduct daily activities in the scheduling department, ensuring that all committed shifts have been filled and schedules are being mailed or emailed with major changes.
Ability to log into system of record program for both client and Caregiver activity pertaining to the schedule.
Monitor system of record for:
Late clock in
No clock in
Early clock in
Unverified Clock in
Enter and maintain accurate client and Caregiver records into system of record.
Maintain regular attendance at the office to execute job responsibilities.
Demonstrate open and effective communication with the Director, Managers, supervisors, colleagues, client, families and Caregivers
End of day debrief with specific staff members.
Participate in Caregiver meetings.
Perform any and all other functions and responsibilities deemed necessary.
May be required to assist with company after hour functions.
Will be required to provide on-call duties as scheduled.
Ability to act as a CAREGiver if needed. To include but not limited to
Ability to lift, push, or pul up to 25lbs
Ability to bend twist, stoop, kneel and reach
Ability to withstand exposure to dust, mold, mildew and cleaning solutions
Ability to treat and care for clients and their property with dignity and respect.
Ability to adapt to various living environments and locations
Ability to communicate with clients in a friendly and congenial manner
Ability to drive or take public transportation to client locations
Prior work in a fast-paced office environment preferred.
Prior customer service experience preferred.
Computer skills, can type at least 35 wpm
Must possess a valid driver’s license
Have excellent written and oral communications.
Each Home Instead franchise is independently owned and operated.
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