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Scheduling Coordinator, Kent County DE

Home Instead Senior Care Dover Full-Time
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We have a great opportunity for someone! We are a Fun, Rewarding, and Fast growing company and need some administrative support. Please read below and send us your resume. We are excited to speak to qualified candidates for this position.

The Scheduling Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Scheduling Coordinator is expected to be responsible for providing excellent customer service to both our clients and Caregivers. Work location is in Kent County (Dover) Delaware.

Primary Duties:

  • Reflect the core values of RRW, Inc., (DBA an individually owned and operated Home Instead Senior Care franchise).
  • Core Values:
    • Communication
    • Empathy
    • Customer Focus
    • Enthusiasm
    • Knowledgable
    • Teamwork
  • Supervise the Caregiver staff as it relates to customer service and client interaction.
  • Participate in any ongoing training pertaining to scheduling and administrative training.
  • Answer each incoming call in a friendly, professional, knowledgeable manner.
  • Field private pay client inquires to an Operational Manager.
  • Conduct daily activities in the scheduling department, ensuring that all committed shifts have been filled and schedules are being mailed or emailed with major changes.
  • Ability to log into system of record program for both client and Caregiver activity pertaining to the schedule.
  • Monitor system of record for:
    • Late clock in
    • No clock in
    • Early clock in
    • Unverified Clock in
  • Enter and maintain accurate client and Caregiver records into system of record.
  • Maintain regular attendance at the office to execute job responsibilities.
  • Demonstrate open and effective communication with the Director, Managers, supervisors, colleagues, client, families and Caregivers
  • End of day debrief with specific staff members.
Secondary Responsibilities:
  • Participate in Caregiver meetings.
  • Perform any and all other functions and responsibilities deemed necessary.
  • May be required to assist with company after hour functions.
  • Will be required to provide on-call duties as scheduled.
  • Ability to act as a CAREGiver if needed. To include but not limited to
    • Ability to lift, push, or pul up to 25lbs
    • Ability to bend twist, stoop, kneel and reach
    • Ability to withstand exposure to dust, mold, mildew and cleaning solutions
    • Ability to treat and care for clients and their property with dignity and respect. 
    • Ability to adapt to various living environments and locations
    • Ability to communicate with clients in a friendly and congenial manner
    • Ability to drive or take public transportation to client locations
Education/Experience Requirements:
  • Prior work in a fast-paced office environment preferred.
  • Prior customer service experience preferred. 
  • Computer skills, can type at least 35 wpm
  • Must possess a valid driver’s license
  • Have excellent written and oral communications.

Each Home Instead franchise is independently owned and operated.


Skills required

Customer Service
Electronic Medical Record
Scheduling Appointments
Provide Logistical Support
Clerical Works


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Scheduling Coordinator, Kent County DE
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