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Production Analyst/UAT at JPMorgan Chase

Production Analyst/UAT

JPMorgan Chase Chicago, IL Full-Time
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.

Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 4,900 branches and 16,000 ATMs, as well as online, via mobile app and over the phone.

We are looking for a **UAT Producer** to support quality assurance validation and maintenance of public web pages. This individual is responsible for verifying adherence to the W3C WCAG 2.1 standards, quality check of the content, and publishing of assets. This role fulfills a variety of responsibilities to ensure that pages have been built without error and modify within the CMS when necessary. In addition to testing, this individual will work closely with our partners to improve efficiency, proactively identify needs, and provide training as needed.

A successful candidate will be passionate about accessibility in the digital space, work independently, and have strong communication skills. They will display a broad knowledge of accessibility barriers, attention to detail, and experience working with a CMS.

The **UAT Producer** responsibilities and previous experience will include:


+ Perform all testing activities for initiatives across one or more assigned projects, utilizing processes and varying methods. Testing will include quality assurance and WCAG 2.1 adherence.

+ Light modification of web content within our CMS, and work alongside other web content teams across the firm to implement digital best practices.

+ Conduct Digital Quality Assurance and UX analysis as needed.

+ Drive a consistent, premium brand experience across related web properties.

+ Consistently apply growth mindset behaviors: curiosity, analysis, outside the box thinking, networking, and deep ownership.

+ Outstanding communication and writing skills: able to ask questions or share information with clarity and brevity.

+ Excellent project management skills: able to define key workstreams and tasks needed to complete each project, manage multiple projects at once, collaborate with cross functional teams and provide regular status updates.

+ Must be highly collaborative: able to work with a wide variety of internal functions to meet business needs while enforcing website governance policies.

Basic Qualifications:

+ 3+ years of quality assurance experience (system testing, planning / coordinating test activities, overseeing test case development and defect resolution, use of ALM or JIRA).

+ Experience with Content Management Systems (CMS), Adobe Experience Manager experience preferred

+ Strong understanding of web production and deployment principles/best practices.

+ Some knowledge of accessibility standards including WCAG 2.1, ADA, Section 508, and the Twenty-First Century Communications and Video Accessibility Act.

Preferred Qualifications:

+ Ability to create or maintain code using HTML, CSS and JavaScript

+ Familiar with web personalization technologies

+ Knowledge of SEO best practices

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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