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CRM Manager

Amplity Health Yardley Full-Time
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CRM Manager

Job Summary

Position Summary:

This position is a contact for Home Office staff for Customer Relationship Management (CRM) products and services including issue resolution, documentation and configuration.  Manages all CRM applications for internal and external teams ensuring the tool meets user needs. Manages training on CRM applications. Reports to Director, Sales Operations Technology. 

 Primary Duties/Responsibilities:

Configures the CRM system to meet user needs and find solutions within the tool to best support business.
Responsible for CRM documentation for new sales forces including initial and ongoing changes.
Provides Level II Help Desk Support on CRM systems.  Key member of CRM issue resolution team for all sales forces.
Assist Director with all CRM pre and post launch of new or expanded client sales force project requests including system enhancements, version upgrades etc.
Delivers CRM training and coordinates with other trainers as needed.
Other projects as assigned by Director, Sales Operations Technology.
 
Knowledge/ Skills Required:
Veeva CRM / Veeva Network / Veeva Vault knowledge
Salesforce.com knowledge
2+ years pharmaceutical sales or sales support experience with a pharmaceutical manufacturer or vendor
2+ years working with diverse groups of people in a team environment
Knowledgeable about pharmaceutical sales, sales support, sample accountability, and sales force automation tools.
Demonstrated project management skills.
Overnight travel as required.
 
Competencies:
Customer focus
Prioritization and project management skills
Strong oral and written communication skills
Team work/collaboration
Problem solving
Planning and organizing skills
Analysis and problem solving skills
Communication skills
Judgment/Decision making
 

Principle Working Relationships/ Contacts:

Reports directly to Director, Sales Operation Technology
Works closely with CRM vendor(s) and Help Desk vendor
Works closely with Home Office staff to ensure excellent support and problem resolution

ABOUT US

A true partner to global healthcare companies, Amplity builds transformational solutions by challenging boundaries and the status quo. Amplity has the expertise, infrastructure, and insights to help clients overcome any healthcare commercialization hurdle. With wide-ranging capabilities such as patient identification solutions, multichannel messaging, inside sales and service resourcing, field sales, campaign planning and execution, and more, we have what it takes to maximize commercialization efforts and set strategies up for success.

Partnership.  Amplified.

OUR CULTURE

When you join Amplity, you have the opportunity to work with and learn from leaders in the health care industry.  Our commitment to a team-oriented culture and value-based leadership model provides an environment where our employees can work to their full potential.  All opportunities will offer competitive compensation including a comprehensive medical benefits package, 401-k benefits, and the opportunity to grow with us.

A goal of ours is to continuously drive innovation through our people by creating an open, respectful, inclusive and trustworthy work environment.  We encourage and support equal employment opportunities for all associates and applicants for employment without regard to race, color, creed, religion, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, medical condition as defined by applicable state law, genetic information, disability, military service and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.  Employment decisions are evaluated based on an individual's skills, knowledge, abilities, job performance and other qualifications. We do not condone or tolerate an atmosphere of intimidation or harassment.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
 

Recommended skills

Complex Problem Solving
Multitasking
Decision Making
Communication
Documentation
Team Working
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Job ID: 19-0088

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The true partner of global healthcare companies who builds transformational solutions by challenging the boundaries of commercialization strategies to improve the lives of patients.

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