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Pharmaceutical Customer Service Representative

Ashfield Healthcare LLC New York Full-Time
$94,062.00 (Careerbuilder est.)
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Position Overview

Ashfield Healthcare has partnered with a Top 10 Global Pharmaceutical company to build a nationwide team of Customer Care Representatives. The Customer Care Representative is responsible for effectively and efficiently building and maintaining strong relationships within key accounts to deliver patient and product information. This is a non-selling, non-clinical detailing position.


  • Establish, maintain, and develop strong relationships with customers in key accounts
  • Deliver approved patient information, product information, co pay cards, and patient starter kits to targeted offices
  • Achieve call activity targets as set by the company with signature verification
  • Complete administrative items daily
  • Comply with all client and Ashfield policies, including compliance and ethics requirements, and trainings
  • Effective time management and coordination of:
  • Routing plans
  • Daily/weekly call activities
  • Maintain a professional image demonstrated by neat appearance and communication skills.
  • Demonstrate persistence towards accomplishing defined service objectives
  • Must have a dependable automobile with insurance coverage in compliance with company guidelines.

Skills/Experience Required

  • Bachelor's Degree
  • 2 years of work experience with a proven track record; customer service role preferred, including retail or hospitality experience
  • Strong interpersonal and relationship building skills
  • Excellent communication skills
  • Ability/willingness to travel
  • Ability to work without direct supervision
  • Self-driven & motivated
  • Detail oriented
  • Strong organization skills
  • Timeliness
  • Valid driver's license and clean driving record
  • Computer proficient

About Ashfield

Ashfield, part of UDG Healthcare plc, is a global leader in commercialization services for the healthcare industry. We partner with our clients across Advisory, Healthcare Communications, Commercial, Patient Solutions and Medical Affairs to build creative, scalable and tailored health solutions that are executed flawlessly, to deliver positive outcomes for patients and add value to your business.

Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

To learn more about Ashfield, visit us at: URL blocked - click to apply

Ashfield is proud to be an equal opportunity employer. Individuals seeking employment at Ashfield are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Ashfield will consider for employment qualified applicants with arrest and conviction records.

We appreciate your interest in Ashfield. Only qualified candidates will be considered.


Recommended skills

Health Care
Time Management


CareerBuilder Estimated Salary

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Avg. Yearly Salary

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Pharmaceutical Customer Service Representative
$94,062.00 (Careerbuilder est.)
Estimated Salary: $70K
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