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Administrative Assistant - BEST UCC (Urgent Care Center) job in Boston at Bay Cove

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Administrative Assistant - BEST UCC (Urgent Care Center) at Bay Cove

Administrative Assistant - BEST UCC (Urgent Care Center)

Bay Cove Boston, MA Full Time

Schedule: 30 hours per week, M - F 4 - 10 pm Occasional holiday coverage. Position Title: Administrative Assistant - Urgent Care Center, Boston Emergency Services Team (BEST) - Evening hours

Department: Mental Health Services

Reports To: BEST Evening Supervisor

Mission Statement: Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary:

The BEST Administrative Assistant operates the front desk of the Urgent Care Center (UCC), and is responsible for organizing, coordinating, and monitoring all non-clinical operations of the BEST team under the direction of the BEST Evening Supervisor; providing administrative assistance including triaging calls, assisting Persons, their families and collateral service providers to get answers to questions; and providing direct support to team staff, including monitoring & coordinating daily team schedules and supporting staff both in the office and in the field. The BEST Administrative Assistant will often be the first responder to Persons, families, funders and outside providers and is therefore essential in delivering accurate and timely information to all interested parties in a way that supports Bay Cove’s mission. This is a non-exempt position.

Supervisory Responsibilities:


Essential Functions of Position:

  • Manage the front door by greeting people at UCC and answering telephone calls

  • Triage and coordinate communication between the UCC Call Center and the BEST team

  • Ensure answers to questions for Persons, families, community sources, and agencies are delivered in an accurate and timely manner

  • Provide a range of administrative support to the BEST team including setting up files, ordering supplies, equipment, securing taxi vouchers, maintaining petty cash, etc.

  • Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals.

  • Maintains effective working relationships with insurers, on site campus police, DMH, BMC, BEST, local community resources, and treatment/rehabilitation programs throughout the Greater Boston community.

  • Perform other duties as assigned by supervisor

Requirements for the Position:

  • Bachelor’s Degree is preferred, preferably in Psychology, Social Work, or a related area

  • A High School diploma or GED is required

  • Experience working in programs providing services to individuals who have mental health and/or substance use challenges is strongly preferred

  • Knowledge of accounting procedures, medical records management, and personnel policies and procedures is preferred.

  • Professional written and oral communications skills.

  • High degree of personal organization, attention to detail, and time management skills.

  • Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.

  • Ability to climb stairs and carry up to 40 pounds, as well as the physical capacity to assist people with mobility impairments as needed.

  • Valid driver's license preferred.

  • Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.

Mission Traits:

  • Utilizes a flexible and responsible work style that meets evolving needs of the agency.

  • Works with integrity and respects the dignity and value of all individuals.

  • Exhibits mission through job knowledge, pride in work role, and advocacy.

  • Promotes diversity and inclusion of all individuals.

  • Works in a collaborative, compassionate manner with stakeholder/ partners


Recommended Skills

Mental Health
Social Work
Time Management

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