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Associate Customer Service Technical Support Analyst
Classification: Customer Service Representative
Compensation: $16.71 to $19.35 hourly
CSR - Math Content tester. Fortune 500 Company - One year contract / Benefits available after 40 hours completed
Columbus Ohio 43235 - Mid level position
The Associate Math Content Tester performs testing of college-level mathematics and statistics instructional content in accordance with the testing guidelines and development standards. The tester is responsible for identifying pedagogical, mathematical, and functional errors and accurately reporting issues to developers. It is the responsibility of the Courseware QA Math team to test content using a learner-centric approach to ensure content quality standards are met across all Higher Education titles. The Associate Math Content Tester will: ● Work as an individual contributor to test content for pedagogical and mathematical accuracy, content appropriateness, and proper functionality within the testing environment. ● Perform thorough, accurate, and meticulous testing following the guidelines set forth in all testing documentation and communications. ● Report all errors and general content issues using the established reporting process or system. ● Meet stated deadlines and prioritize tasks as priorities evolve throughout the testing cycle. ● Assist with additional team responsibilities such as content deliveries, returned testing, customer support, and special projects. Education: Bachelor’s degree in mathematics or similar field, which should include mathematics content knowledge through college-level calculus, statistics, and differential equations
CONTACT [ Email removed ] - Click here to apply
- Demonstrated ability to interact effectively with internal and external partners and clients/customers
- Supportive, positive attitude with a detail oriented demeanour applied to all tasks
- Excellent oral and written communications skills
- Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
- Customer service experience
- Comprehensive knowledge of Microsoft Excel
- Microsoft Office Word experience
- Basic knowledge in computer software programs and office equipment
- BA Math - or similar -- 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
- Excellent customer service and office administrative skills
CONTACT [ Email removed ] - Click here to apply
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.
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All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
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