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Mqc3fc6fnjh530y2r35

Customer Service Representative

Kelly Services Lodi Full-Time
$17.00 - $17.25 / hour
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Kelly Services is actively recruiting for multiple Customer Service Representative openings for our client, one of California's leading health insurance providers, at its location in Lodi, California. This assignment is paying $17.25 per hour.   Start date is November 4th. 


Job Description: Responds to and resolves various customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards. Support small group business and open enrollment. Answers incoming calls and written requests for information from members or providers promptly and accurately. Composes routine and non-routine correspondence to answer member inquiries that require a written response. Coordinates with other departments to ensure timely and appropriate responses. Expedites and resolves complex issues and makes claim adjustments. Educates others on the Blue Shield product, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process. In the Lead role, deals with the most complex cases and issues as an individual contributor or may focus on mentoring and acting as a backup for supervisory responsibilities. May assist in scheduling and coordinating team activities. Typically provides input in hiring decisions and performance appraisals. Handles the highest level of escalated and unresolved calls. RESPONSIBILITIES: Successfully completes training which covers some of the following:

  • Answers incoming calls and written requests for information from brokers.
  • Have strong customer service experience (especially phones) and a proven ability to meet performance standards
  • Strong organizational skills
  • Ability to work independently
  • Ability to mentor others
  • Ability to interpret the various health plans and any documentation associated with them

QUALIFICATIONS:

  • Has strong customer service experience (especially with phone correspondence) and a proven ability to meet performance standards
  • Strong organizational skills
  • Ability to work independently
  • Consistent record of dependability in previous positions
  • Ability to interpret the various health plans and any documentation associated with them
  • Typically requires high school diploma or GED and/or equivalent and 1-2 years of related experience successfully demonstrating increasingly higher level work

ADDITIONAL SKILLS:

  • Strong organizational skills
  • Excellent written and verbal communication skills
  • Ability to work independently
  • Ability to interpret the various health plans and any documentation associated with them
  • High-energy, positive candidates only

Hours per week:

  • 40 hour per week; must be available to work an 8-hour shift between the hours 8am to 8pm, 7 days/week. Candidate will have an 8-hour shift within those timeframes.
  • PAID Training: 6 weeks, absolutely no time off and/or tardies during this period; 8am to 4:30pm, Monday through Friday
  • Pay Rate: $17.25 per hour

  Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the opening, you may contact the recruiter for this position at Email blocked - click to apply.



Why Kelly®?


As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.



About Kelly®


At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. URL blocked - click to apply

 

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Customer Service Representative
$17.00 - $17.25 / hour
Estimated Salary: $69K
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Job ID: US41L3SM_BH1537896

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