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Customer Service Representative at Ameritas

Customer Service Representative

Ameritas Lincoln, NE Full Time
Promotion opportunities in as little as 6 months! If you know what excellent customer service looks like apply now! No previous insurance industry experience required; we will teach you all that you need to know! Training starts in August 2021. At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services. Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty. This position will communicate with providers and insured members for verification of insured eligibility, plan provisions, claim status or other pertinent information. What you do * Exceed standards of customer service through timely, courteous, and diplomatic handling of customer interactions. * Communicate effectively with dental, vision, and hearing professionals and insured members. * Follow up on claim re-considerations and review of processed claims. * Review and process claims to support departmental responsiveness and accuracy standards. * Mandatory overtime may be required, as needed. * Meet area production standards and Group metrics What you bring * High school diploma or equivalent. * Contact center or customer service experience desired. Dental office or insurance experience helpful. * Excellent verbal and written communication skills. * Demonstrates initiative when assessing situations. * Focused on continuing educational development opportunities. * Proficient use of personal computer system and keyboarding skills. What we offer * Hiring/Retention Bonus up to $850! * Competitive starting wage of $13.27- $14.18/hour based on market location. * Annual Short-Term Incentive (Bonus) Plan * Comprehensive Medical, Dental, and Vision insurance * 401(k) Retirement plan with a company match of up to 3% * Our company motto is "Fulfilling Life" and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future. * Being a mutual-based organization, the return on our investment goes back into the company, to benefit our members/customers. * We're committed to professional development, opportunity, inclusion and diversity. Team building and collaboration are also priorities. * A total rewards package with all the comprehensive health and welfare benefits you'd expect, including competitive pay and incentives, 401(k), flexible work schedules and time off to care for yourself and others. * Additional popular benefits, including tuition reimbursement, and student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, training and career development opportunities. An Equal Opportunity Employer Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
 

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Job ID: PGM-CC-8017_5000735119206

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