Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Irving, TX

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Client Services Manager jobs in Irving, TX delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Jr. Client Success Manager

Apex Systems • Irving, TX

Posted 24 days ago

Job Snapshot

Experience - At least 3 year(s)
Other Great Industries

Job Competition



How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description


My name is Andrea Vahoua and I help place candidates, such as yourself, in positions over all geographic regions for Apex Systems, Inc., the second largest staffing firm in the United States.

 If interested in hearing more about this opportunity, please respond with a copy of your Word resume and the best time and phone number I can contact you on. 

Email: [Click Here to Email Your Resumé]

Client Success Manager

12+ month Contract Opportunity


Job Scope:

The Client Success Management function is accountable for the post-sales relationship with the client; overseeing the operational health of Services from delivery through lifecycle support. Ensures and may manage internal & external resources to deliver services maintain their compliance with customer contractual commitments.  Governs reporting and financial management relative to contractual commitments and SLA’s, including Billing account strategy, setup and optimization.  Responsible to coordinate the establishment of customer specific Service Plans with strategic focus on Continual Service Improvement. 

This role provides post-sales, life- cycle relationship, governance of an assigned client base of low to medium complexity and support for small, medium, and large customers.  Supports multiple customers/vendors.  Generally works under supervision of other team members.


  • Accountable for the Client Relationship and the overall clients’ satisfaction. 
  • Must have a working knowledge of the clients’ operations, and have the ability to work through business challenges by collaborating to develop solutions to everyday problems.
  • Be a strong customer advocate. 
  • Maintain regular communication with assigned customer contacts to understand and manage performance / service expectations
  • Coordinate the establishment of customer specific Service Plans with strategic focus on Continual Service Improvement
  • Proactively develop & maintain existing client relationships
  • Understanding of Contracts and defined KPIs (Key Performance Indicators) and implements action plans when metrics fall below agreed targets
  • Administration of Standard Client Deliverables  
  • Deliver and lead Service Reviews
  • Manage internal & external resources to attain client service levels based on contractual commitments
  • Develop or maintain ongoing Service Improvement Plan for key performance metrics at risk
  • Oversight of client financial management metrics to ensure client contractual commitments are met
  • Drive online & eMedia tool enablement and adoption
  • Maintain Service focused Open Action Item logs and Continual Service Improvement register
  • Responsible for identifying opportunities within the base that can drive new revenue growth
  • Maintain a thorough understanding of Products & Solutions


  • Generally 3 years of related experience (sales or service) 
  • Strong organizational, presentation, and problem solving skills
  • Demonstrated experience with verbal and written communication
  • Business and Financial acumen
  • Ability to communicate with multiple levels of leadership
  • ITIL v3 Certification, or completed within 6 months of start date
  • Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word
  • Flexible work schedule

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

Job ID: 945546
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

More Jobs at Apex Systems

View All Similar Jobs View All Similar Jobs