- An ITAC client out of Huntsville, AL, is seeking a Technical Support Analyst to join their team.
What you’ll be doing (duties of this position):
- Providing support to Vendors, Technicians, Engineering, and Project Managers.
- We are a 24X7X365 service operation. As such, prospective analysts must be open to working non-standard 2nd, 3rd and/or weekend shifts and working after hours on call shifts. All prospective analysts are required to pass a criminal background check.
Certifications that add value:
CompTIA Network +, Service Now, Microsoft, Aruba Wireless, and CompTIA Security +.
Any Cisco CCNA
What you’ll need to be considered (requirements):
Excellent customer service and telephone skills. Required proficiency in both spoken and written English required. Experience with Service Now, IT Cares, or similar call center application. Knowledge of switch port configurations (dot1q, Vlans, STP, portfast, bpdugaurd). Network knowledge of standard wiring, client LAN/WAN environments (NAT/PAT, private/public IP address space, DHCP, DNS, TCPIP Fundamentals). Communication and collaboration systems including MS outlook email, video conferencing and VoIP telephony systems; mobile telephony; Web and audio conferencing. Multi-platform client computing across Windows & Apple clients operating systems. End user accounts administration via Active directory. Proficient with Win 7, Win 10, MS Word, MS Excel, Outlook, Account Resets & creations, network connectivity, and Printing. Desktop services (e.g PC hardware, operating system, and standard applications) Train end users regarding IT client services Capability to work both independently and in a team environment Maintain a high level of customer satisfaction Capable of producing systems documentation and process manuals in support of operations if required.
Process Improvements (Business)