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Clinical Trainer - Great Plains / TX

Sonova • Austin, TX

Posted 1 month ago

Job Snapshot

Travel - Up to 50%
Medical Equipment
Training, Sales

Job Description

Sonova Holding AG, headquartered in Staefa, Switzerland, is the leading manufacturer of innovative hearing care solutions worldwide. The group operates through its core business brands - Phonak, Unitron, Advanced Bionics and Connect Hearing - and offers its customers one of the most comprehensive product portfolios in the industry – from hearing aids to cochlear implants to wireless communication solutions. Founded in 1947, the company is currently present in over 90 countries across the globe and has a workforce of over 9,000 dedicated employees. It is a public company, traded on the SIX Swiss Exchange. Phonak LLC, headquartered in Warrenville, IL, was founded in 1989 and is the largest group company within Sonova. It manufactures and distributes digital hearing instruments and wireless accessories to hearing health professionals throughout the United States.

Sonova / USA / Warrenville (IL)

Clinical Trainer - Great Plains / TX

The Clinical Trainer will be responsible for contributing to the achievement of the Phonak Lyric and daily wear sales and profitability objectives by providing audiological and technical training designed to increase Clinician/Dispenser knowledge, skills and familiarity with the Phonak product lines. The trainer must regularly communicate information on account and competitive activities to sales and sales management personnel and provide effective Clinical service to assigned customers.


  • Clinical and educational specialist for their geography
  • Play key role in promotion and demonstration of new solutions during new product launch trainings
  • Support sales of all products within specified geography; work closely with Territory Managers
  • Needs analysis and provide product solutions for accounts
  • Maintain strong relationships and rapport with customers within geography
  • Work closely with sales to ensure all Clinical needs are met through personal or group product training
  • Provide remote support for customers by phone and e-learnings as required
  • Represent Phonak and speak at national, state and regional meetings
  • Participate in Open Houses and other consumer marketing events
  • Comply with internal policies and procedures for documenting Clinical visits in CRM system on a daily basis
  • Maintain expense reporting weekly and manage specified geography with in OPEX guidelines
  • Handle more complex Clinical accounts; will be asked to assist Territory Managers on complex issues with customers
  • Work with other Phonak resources when needed; ability to coordinate and use inside and outside resources for complex customer accounts and/or issues
  • Other duties as assigned by management

Job Requirements

Your profile

Education and Skill Set:

  • Master’s Degree in Audiology - Au.D preferred
  • Knowledge of sales process, hearing aid technology, and industry practices
  • Demonstrates successful fittings of Phonak products
  • Ability to maintain and build strong relationships
  • Strong problem solving abilities and capability to work under pressure
  • Excellent follow through skills
  • Excellent time management and organizational skills
  • Effective communication skills
  • Exceptional presentation skills
  • Must possess strong understanding of competitors’ products
  • Experience with CRM systems

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Sonova USA, Inc. (5100) 4520 Weaver Parkway IL 60555-3927 Warrenville
Job ID: 2078625.2179928
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